Job Specifications
Company Description
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
We are looking for a visionary Director of Global End User Engineering to serve as the primary leader of our digital workplace. In this role, you will move beyond traditional IT management to lead the strategic convergence of identity, security, and process automation. By overseeing our global Active Directory, Patching, Workstation engineering, and Enterprise Platform teams, you will eliminate technical friction and build a seamless, resilient environment that empowers our workforce to perform at scale, anywhere in the world.
Job Description
Identity Strategy and Global Directory accountability
Serve as the global owner for Active Directory ensuring the absolute health, security and integrity of the enterprise directory.
Establish accountability for the lifecycle of service accounts, group policies to ensure the directory is fit for purpose as global authentication
Lead the transition to a Passwordless enterprise
Accountable for Day 1 readiness through automated provisioning
Global End Point Governance
Own the executive strategy for vulnerability remediation, transforming patching from a “maintenance task” to a risk based resilience program.
Partner with the CISO to design and drill Rapid Response Protocols ensuring the organization can neutralize zero day threats within hours through automated global deployment
Workstation Engineering and Digital Employee Experience
Define and deploy a zero touch hardware strategy (using Autopilot and JAMF) to deliver a ready to work experience that removes IT as a bottleneck.
Direct the end to end hardware lifecycle, architecting high performance environments tailored for specialized personas (e.g. developer, offshore contractor etc.) balancing security requirements with seamless user performance
Standardize engineering "Golden Images" and platform workflows across AMER, EMEA, and APAC to ensure a borderless, friction-free employee experience.
Enterprise Platforms
Serve as the executive business owner for the ServiceNow and Atlassian stacks, evolving them from “ticketing tools” into an integrated Enterprise Service Management offering. Institutionalize an Out of the Box first policy to minimize custom code, ensuring platform scalability, seamless upgrades and long term stability.
Orchestrate a unified data strategy breaking down the "wall" between engineering teams and operations teams to give the C-suite a single, clear picture of organizational health.
Fiscal responsibility for Enterprise License agreements with Microsoft, ServiceNow and Atlassian to optimize ROI and reduce shelfware.
Drive tool consolidation across all areas of responsibility, to deliver a best of breed approach to managing the end user workstation experience
Talent Transformation
Scale a world class engineering organization by shifting the teams focus from manual administration to high value automation and self service engineering
Act as the primary technical authority for end user engineering, presenting platform road maps and risk profiles to stakeholders
Measurement (key indicators this role would be responsible for)
Time to Value - how much faster can a new employee contribute
Risk Reduction -reducing the probability of a breach via end points
Total Cost of Ownership reduction through smart automation and vendor negotiation
Zero Touch provisioning - through standardization and automation
Qualifications
Success is when we have delivered a digital workspace that is so stable and secure it becomes the silent engine behind the company's global growth. Standardization, zero touch and tools that meet requirements and position us in a best of breed class. Governance and structure allowing us to fully understand our estate, manage it effectively and efficiently and have the ability to adapt to meet business needs.
A Bachelor's Degree is beneficial but business experience in Information Technology is necessary.
The candidate must be an “Engineers Leader” , someone who understands the technical aspects and has the ability to drive change and lead technical teams.
A track record of moving a global organization from legacy to modern provisioning
12+ Years in IT Infrastructure: A progressive career that began in hands-on systems engineering (AD, Windows/macOS management) and transitioned into high-level architecture and leadership.
Global Leadership (5+ Years): Proven experience leading distributed engineering teams across AMER, EMEA, and APAC. You must understand the nuances of follow-the-sun support and regional compliance (GDPR, C
About the Company
Nielsen shapes the world’s media and content as a global leader in audience insights, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future.
Nielsen operates around the world in more than 55 countries. Learn more at http://nlsn.co/6006JMfty and connect with us on social media (LinkedIn, Twitter, Facebook and Instagram).
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