Job Specifications
I have a full time opportunity for one of our largest marketing and media companies located in Jersey City, NJ. This is a senior role working with the ServiceNow Platform Leader.
No sponsorship provided/local candidates only
3 days onsite, 2 remote
*** This role does come with a very generous salary and employee benefits package ***
Please feel free to call me to discuss
Responsibilities
Work closely with the platform owner and lead developer as the new team is formed.
Perform a comprehensive health check and discovery of the existing environment to understand custom configurations left by the previous team.
Manage day-to-day administration, including user management, group management, and security ACLs.
Troubleshoot and resolve complex incidents related to core platform functionality and integrations.
Support and maintain the current deployment, specifically focused on ITSM, CMDB, IRM (GRC), and HRSD.
Diagnose issues within the CMDB to ensure data integrity and reconciliation rules are functioning correctly.
Manage existing API integrations (REST/SOAP) between ServiceNow and third-party enterprise tools, ensuring connectivity and data flow remain uninterrupted.
Qualifications
Solid experience with Service Now and also an understanding IT Service Management processes: Incident, Change, Knowledge, Problem, Request, Service Catalog, CMDB, Discovery Demand, Resource and Project/Portfolio Management
Strong interpersonal skills, communication (oral and written) skills, and the ability to work effectively individually and in teams with a diverse user base having varied levels of technical proficiencies
Strong analytical skills for problem solving
Experience developing custom applications within the ServiceNow platform from the ground up
Experience administering a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions
Experience with creating ServiceNow workflows, creating ServiceNow update sets and testing/implementing those update sets into production
Ability to document processes/procedures and changes performed in the system
Ability to understand business needs for effective solution development, understand requirements and turn requirements into usable products
Must be able to multi-task between and among projects
Understanding of ITIL/ITSM processes preferred
ServiceNow System Administrator Certification preferred
Experience with various technical components: implementing, configuring and customizing Web Technologies (XML, HTML, AJAX, CSS, HTTP, etc.),web applications, networks, protocols and email (SMTP, POP3), LDAP, VPN, SSL and other related technologies preferred
Lori Sklarski
Senior Technical Recruiter, PRI Technology
Lori.sklarski@pritechnology.com
Direct:(973)-354-2797
Office: 973.732.5454 x27
Cell: 973.432.9968
www.pritechnology.com
www.pritechnology.com
About the Company
IT Staffing Solutions - Experience the Difference Working With Professionals That Understand Your Information Technology Needs and the Importance of Managing Your Costs!
PRI Technology, a division of Perennial Resources International, is a full service Information Technology staff augmentation and executive search firm comprised of high performing industry professionals focused on your success. We employ the utilization of cutting edge recruiting technologies which allow for greater optimization of our capabilities in servi...
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