Skills

Communication Sales

Job Specifications

Why Join Us?

As a Customer Success Manager at Check Point, you will act as a trusted advisor to strategic customers throughout their post-sales journey. You will be responsible for driving customer value, adoption, and long-term retention by ensuring customers fully leverage Check Point’s industry-leading cybersecurity solutions.

In this role, you will build strong relationships with executive and technical stakeholders, understand their business and security objectives, and advocate on their behalf internally across Product, Engineering, and Support teams. You will lead account planning and customer engagement activities such as QBRs and regular cadence calls, monitor deployment and usage, and ensure contractual commitments are met.

You will also play a key role in identifying growth opportunities, supporting upsell and cross-sell initiatives, and collaborating with partners on strategic accounts — all while delivering an outstanding customer experience that strengthens loyalty and drives business outcomes.

Key Responsibilities

Major Responsibilities

We are looking for our next Customer Success Manager to be a trusted advisor to our customers in their post-sale journey with Check Point. In this key role, you will be the chief advocate for our strategic customers across a variety of industries, proactively engaging, influencing, contributing to sales, and addressing issues to ensure long term customer relationship and retention.

Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.

Accelerate the customer’s value realization of Check Point’s products & services
Providing top-notch Customer Advocacy – Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
Develop and nurture relationships with key customer decision makers (Exec and Engineering)
Establish and execute upon clear retention goals and process milestones
Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services
Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
Work with implementation partners on strategic accounts and opportunities
Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
Detailed understanding of the different contracts to ensure agreement fulfillment

Qualifications

Desired Background

Note: Desired Background will be presented on Candidates Portal and Employees Referral Portal under "Your Knowledge & Skills" title

A customer-first approach
5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services
Fluent English and excellent communication skills and ability to foster positive business relationships
Strong technical skills and orientation
Experience analyzing and optimizing the existing processes in the Customer Success department
Highly organized and able to multi-task
Self-driven and proactive nature
Patient and active listener
Ability to work independently in a high-velocity environment
Willingness to travel abroad from time to time

What will you get in return?

Exposure to exciting and award-winning technologies in the Cyber Security industry
Opportunity to fulfill your potential by rolling out creative ideas and projects
Work with and build a long-lasting relationship with a team of brilliant people

We're committed to fostering a diverse team of individuals. If you believe you have what it takes to thrive in our passionate, fun, remote-friendly, and fast-paced environment, we encourage you to apply. Your unique perspective might just challenge our preconceptions about who belongs in this role.

About the Company

Check Point Software Technologies Ltd. (NASDAQ: CHKP) is a leading AI-powered, cloud-delivered cyber security platform provider protecting over 100,000 organizations worldwide. We leverage the power of AI everywhere to enhance cybersecurity efficiency and accuracy through our Infinity Platform, with industry-leading catch rates that enable proactive threat anticipation and smarter, faster response times. Know more