Job Specifications
Company Description
At nevetal, we’re more than a leading provider of IT solutions and services — we’re a trusted partner in digital transformation, with a core focus on the cruise and travel industries. Our mission is to help clients navigate complex digital landscapes with reliable, people-first solutions that drive efficiency and growth.
Our success is built on three core values:
Integrity – We believe in doing the right thing, always. Trust and transparency are at the heart of everything we do.
People – Our people are our greatest strength. We foster a collaborative, supportive culture where every team member is empowered to make an impact.
Innovation – We embrace change and push boundaries, continuously seeking new ways to drive digital transformation in the cruise and travel industries.
At nevetal, we don’t just keep up with technology — we lead the way. Join us as we shape the future of digital innovation.
Role Description
This is a contract role for a Fleet System Manager. The goal of this position is to fix and make things better from a people, process, and technology perspective onboard cruise ships. This position will work closely with existing IT onboard staff, shoreside IT staff, etc. to improve their performance and the delivery of IT services onboard. This function will be performed onboard cruise ships and remotely.
Qualifications
The Fleet System Manager role consists of but is not limited to the following Responsibilities:
Application and Infrastructure Support Experience, from simple triage to advanced troubleshooting skills, including ability to manage vendor involvement and escalations
Ability to support configure back of house and front of house applications, such as point of sale, property management, supply chain, and crew mgmt systems, etc.
Moderate understanding of networking, storage, storage, mobile, and end user devices
Deep understanding of cyber security principles and compliance requirements
Monitor for threats and ensure compliance with maritime cybersecurity regulations.
Ability to provide advanced end user and deskside support and also provide assistance maintaining servers, networks, and onboard data centers when required.
Ability to coach and mentor junior individuals and build and develop teams
Execute and Manage tickets as assigned. Monitor team’s queue for performance and meeting KPIs as applicable.
Handle support and project requests that also come in via ticket, email, phone, etc.
Ability to work with non IT users, people managers, and executives. Manage communications with users, stakeholders, IT, etc.
Participation in management meetings as required
Ability to travel to and from the ships as required. Travel >50% with 8 weeks' vacation per year.
ACTIVITIES
The Fleet System Manager role consists of but is not limited to the following activities:
Assist in incident resolution, problem investigation, change assessments and service release deployments in accordance with the ITIL framework.
Liaising directly with clients to support a variety of environments and IT projects.
Working with many technologies including operating systems, applications, servers, desktops, peripherals, infrastructure networks and telephone systems in a Managed Service environment.
Using Monitoring tools as required to monitor internal, external, and other systems.
Any other task required to fulfill the role of Fleet System Manager
NON-TECHNICAL SKILLS
· Service improvement skills and experience.
· Building customer/partner relationships and delivering excellent customer service.
· Proven track record of driving decisions collaboratively and resolving conflicts.
· Producing high quality documentation for designs and knowledge articles.
· Excellent written and verbal communication in English.
· Service and Project management Experience
DESIRED QUALIFICATIONS
· Bachelor in Technical related field, or equivalent experience.
DESIRED EXPERIENCE
· 5+ years in the Cruise Industry
· Must have worked onboard Cruise Ships as a Crew Member
About the Company
nevetal is a leading IT solutions provider specialising in cloud strategy, application managed services, software testing, and technology projects. With a strong focus on the cruise and travel sectors, nevetal delivers innovative digital solutions, managed cloud services, and expert consulting to help businesses navigate complex technological challenges and drive long-term success.
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