Job Specifications
Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
We Live by Our Values - we role model our values 100% of the time
We Expect High Performance - we set a high standard and we’re not satisfied with being average
The Role
Our Talent Marketplace team is at the heart of Employment Hero’s next chapter, helping businesses move away from manual processes and toward a modern, AI-enhanced EmploymentOS.
As a Customer Success Specialist, you are the primary guide for our UK customers as they adopt our advanced recruiting software and "SmartMatch"capability. This is a high-velocity, outcome-driven, activation-focused role where you’ll ensure our users are getting the most out of our platform's capabilities. You will partner with existing clients to ensure these specific ATS and hiring modules are configured correctly and integrated into their daily business operations.
You will spend your day engaging with business owners and HR managers, showing them how to navigate our technology to streamline their talent workflows. You are the bridge that ensures a customer moves from having access to a tool to actually achieving a digital transformation in how they manage their hiring processes.
Your key focus areas will be:
You will lead engaging, structured walkthroughs that help customers set up their recruitment software environment, ensuring their ATS settings and workflows are optimized for their specific business needs.
Proactively engage with customers based on platform usage data, identifying those who have a current need for hiring tools but haven't yet integrated the modules into their daily digital routine.
Act as a technical consultant, analyzing a customer's current manual processes and mapping those requirements directly to our software's features and AI-driven matching capabilities to remove administrative friction.
You will follow up with your customers to track their progress within the platform, ensuring they are successfully navigating the system and hitting their first software adoption milestones after your training.
Serve as the eyes and ears of the UK market, gathering technical and user-experience feedback to help our Product and Marketing teams refine the platform’s interface and functionality for our local users.
Maintain a high pace of activity and manage your own schedule to hit key product-usage targets, while keeping our internal CRM systems like Salesforce updated with accurate usage insights.
Who you are
To thrive at Employment Hero, you'll need to embody The EH Way — operating with focus, agility, and a hunger for impact. For this role, you'll also bring:
3+ years’ experience in a high-volume SaaS environment, specifically in Customer Success, Software Implementation, Sales or Digital Onboarding.
A natural ability to present software: You enjoy leading engaging, screen-share sessions that make complex technology feel simple, accessible, and high-value.
A "Software First" mindset: You understand how to diagnose a workflow bottleneck and prescribe a technological solution within the platform.
A high-engagement approach: You thrive on a busy calendar and can maintain a professional, enthusiastic presence across multiple software demonstrations every day.
Strong technical aptitude: You can quickly master new platform features—such as AI-driven candidate matching or complex logic-based ATS workflows—and explain them clearly to non-technical users.
Outcome-driven mindset: You are motivated by seeing high adoption rates and helping businesses transition from manual spreadsheets to automated platform solutions.
Independence: You are comfortable working autonomously in a remote-first setting, taking initiative to drive user engagement across your assigned customer base.
What we can offer
At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means
You will work remotely, with the flexibility to own your time and impact
You will acc
About the Company
At Employment Hero, we’re an ambitious group of people on a mission to make employment easier and more valuable.
We believe that when work works, it works for everyone.
As the all-in-one employment solution for businesses with big ambitions and their teams, we support you at every stage of the employee lifecycle. From recruitment to HR, compliance and payroll, we’re here to unleash your team’s full potential.
Since our inception in 2014, we’ve had some pretty impressive growth (we’re talking 100% YoY). We reached unicorn ...
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