Job Specifications
Req Id: 427381
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
Summary
The Executive Technology Experience Specialist will elevate technology support for senior leaders while strengthening collaboration with our broader helpdesk and IT operations teams. This role focuses on proactive issue detection, AI-driven enhancements, and streamlined processes to ensure executives—and the organization as a whole—experience reliable, responsive, and innovative technology services. The position is about modernizing support models, introducing intelligent tools, and building strong partnerships across IT to deliver measurable improvements in productivity and satisfaction.
Key Responsibilities
Executive Support & Partnership
Act as a primary liaison for executive technology needs, ensuring rapid resolution and clear accountability.
Build strong relationships with executives and their assistants, providing confidence and transparency throughout issue resolution.
Collaborate with the helpdesk and IT teams to create a unified support experience that scales beyond the executive group.
Proactive Monitoring & AI Integration
Implement telemetry and analytics to detect issues before they impact executive workflows.
Introduce AI-powered tools for predictive alerts, automated remediation, and intelligent routing of requests.
Explore secure and acceptable AI use cases for senior leaders, ensuring compliance and trust.
Operational Excellence
Redesign escalation processes for “first-time fix” resolution, minimizing repeat issues.
Define and document support tiers and SLAs for executives while aligning with enterprise standards.
Partner with ITSM teams to integrate real-time dashboards and proactive workflows.
Act as single point of contact for Executive Escalations when required
Collaboration & Continuous Improvement
Work closely with the helpdesk and infrastructure teams to share insights and drive process improvements.
Monitor trends in support requests and recommend enhancements to improve reliability and responsiveness.
Stay current with vendor roadmaps (Microsoft, ServiceNow, Apple) and emerging technologies.
Ability to quickly adapt to change
Communication & Stakeholder Engagement
Maintain clear communication loops during issue resolution, providing reassurance and next steps.
Develop training and self-service resources for executive assistants and other stakeholders.
Critical Qualifications
5+ years in IT support, service desk leadership, or enterprise technology operations.
Technical Expertise:
Strong knowledge of M365, Teams, ServiceNow, and Mac/Windows ecosystems.
Familiarity with telemetry tools, AIOps platforms, and ITSM frameworks.
Understanding of network performance, device lifecycle, and collaboration technologies.
Experience with IT troubleshooting and process mapping
Soft Skills:
Exceptional communication and customer focus.
Ability to manage high-pressure situations with urgency and professionalism.
Strong problem-solving and stakeholder management skills.
Must be comfortable working with Executives and their Assistants
Preferred Qualifications
Certifications in Microsoft 365, ServiceNow, or related technologies.
Exposure to AI-driven IT support models and proactive monitoring solutions.
ITIL certification
Adequate knowledge of French is required for positions in Quebec.
Additional Information
Position Type: ManagementJob Status: Regular Term - Full TimeJob Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 03/15/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. P
About the Company
Bell is Canada's largest communications company providing advanced Bell broadband wireless, Internet, TV, media and business communications services. Founded in Montreal in 1880, Bell is wholly owned by BCE Inc. To learn more, please visit Bell.ca or BCE.ca
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