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Product Owner – Customer Service Management Platform (Servicenow CSM)

Product Owner – Customer Service Management Platform (Servicenow CSM)

On site

Minnesota, United states

Mid level

Freelance

04-03-2026

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Skills

Communication JavaScript ServiceNow Scrum Change Management Product vision Prioritization Customer Service Training Agile Analytics Strategic Planning

Job Specifications

We’re hiring a Servicenow Product Owner

Join Galent and help us deliver high-impact technology solutions that shape the future of digital transformation

Product Owner/Engagement Manager

Contract

Location : Minnetonka MN

Top Skills Required :

1. CSM in ServiceNow

2. ServiceNow Fundamentals

3. Scripting in ServiceNow

Job Description/ Responsibilities :

Define and manage the CSM product roadmap by aligning capabilities with business goals, leading strategic planning, and ensuring prioritization of features and enhancements, while maintaining a clear, actionable backlog that supports agile delivery and efficient development workflows. Drive cross-functional collaboration with developers, business analysts, and stakeholders to ensure scalable, business-aligned solutions delivered within project timelines, and actively contribute to agile ceremonies such as sprint planning, reviews, and retrospectives, coordinating UAT and demos for validation against business needs. Additionally, support change management by developing training materials, user guides, and communication plans that facilitate adoption of new tools and processes and ensure smooth transitions across teams.

Required Qualifications:

• Experience: 5+ years as a PO, with significant focus on ServiceNow, particularly CSM and CMDB.

• Platform Expertise: In-depth knowledge of CSM, CMDB, Service Portal, workflow automation, Performance Analytics, and integrations.

• Agile/Scrum Mastery: Strong understanding of Agile principles, sprint planning, backlog management, user story creation, and SAFe methodologies.

• Product Vision: Ability to build product roadmaps, define strategy, and drive digital product advancement.

• Technical Acumen: Familiarity with integrations (APIs), scripting (JavaScript), and reporting tools.

• ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM)

About the Company

Galent is an AI-native digital engineering firm at the forefront of the AI revolution, dedicated to delivering unified, enterprise-ready AI solutions that transform businesses and industries. Our mission is to empower organizations to thrive in an ever-evolving digital landscape through cutting-edge AI-native services, consulting, and digital engineering. As enterprises face the complexities of integrating advanced technologies, Galent provides scalable, AI-enabled solutions that optimize processes, enhance productivity, an... Know more