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Themesoft Inc.
Business System Analyst with Credit Card domain

Business System Analyst with Credit Card domain

On site

Toronto, Canada

Mid level

Freelance

03-03-2026

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Skills

Leadership Jira Scrum Customer Service Confluence Agile

Job Specifications

Role: Business System Analyst

Location: Toronto, ON

Duration: Contract

We are seeking a highly skilled and detail-oriented Business Systems Analyst (BSA) with over 5-10 years of experience in the Banking or Financial Services industry, specializing in Credit Card systems. The ideal candidate will have strong domain expertise across multiple areas of the credit card lifecycle and will play a key role in bridging business needs with technology solutions.

Key Responsibilities:

Collaborate with business stakeholders to gather, analyze, and document requirements for credit card systems.
Lead and support initiatives across one or more credit card domains:
Origination – application intake, underwriting, approval workflows.
Servicing – account maintenance, customer service processes.
Collections – delinquency management, recovery strategies.
Rewards – points accrual, redemption, loyalty programs.
Disputes – chargeback handling, fraud investigation.
Translate business requirements into functional specifications and user stories.
Work closely with development, QA, and product teams to ensure successful delivery of solutions.
Participate in Agile ceremonies (scrum, sprint planning, retrospectives) and Waterfall project phases as needed.
Create process flows, wireframes, and documentation using tools like Visio, Confluence, and MS Office Suite.
Manage JIRA boards and ensure traceability of requirements through the development lifecycle.
Communicate effectively with stakeholders at all levels, including business users, technical teams, and leadership.
Support testing and validation efforts, including UAT coordination and defect triaging.

Thank you

Praveen

praveen.s@themesoft.com

About the Company

Coppell based, global IT Consulting and Creative Lab firm founded in Aug 2004, Themesoft is a leading provider of in house team, out of house team, or as a somewhere in between global partner. We manage client's information technology needs, refine and define clients digital strategy and create the digital media client's need to communicate their vision. Our success is measured in our client's successful realization of their vision and goals. As a global IT Consulting and Creative Lab firm, we have the global perspective an... Know more