Job Specifications
Ready for a new challenge? Our clients are the leading brands in Europe, and they’re looking for a variety of digital talent for their teams. We’ll help you reach the next level with a job perfectly suited for your unique skills and aspirations.
About Ariad:
We’re the digital consultancy & staffing firm that leading A-brands in Europe count on to make digital transitions happen. We partner exclusively with brands like Samsung, Carrefour, ING, Orange and MediaMarkt. We bring together Europe’s finest talent and develop successful teams that create digital customer experiences that people want, love and talk about. Ariad consultants are specialised in digital marketing, e-commerce, digital communication, digital analytics, marketing automation, digital product design and digital transformation.
About our role:
Our client operates within the banking and financial services sector and is widely recognized for its strong focus on digital innovation and customer-centric experiences. Through continuous investment in digital channels and AI-driven solutions, the organization aims to make banking simpler, smarter, and more accessible for millions of customers.
In this context, our client is seeking a resourceful Conversational UX Designer to join their team. You will design and optimize conversational experiences for their digital assistant, ensuring interactions are natural, clear, and aligned with both customer needs and business objectives.
In this role, you will play a key part in shaping how customers interact with the digital assistant, translating complex banking processes into intuitive conversational flows while collaborating with multidisciplinary teams across UX, data, AI, and product development.
What you will be doing:
Design, write, and optimize conversational flows, prompts, and dialogue scenarios for the digital assistant Kate
Translate complex banking processes into clear and user-friendly conversational experiences
Collaborate closely with UX designers, analysts, developers, and business stakeholders
Conduct user research and testing, analyze conversation data, and iterate based on insights
Set up and evaluate A/B tests to improve dialogue performance and customer experience
Safeguard and further refine the tone of voice of the digital assistant
Work closely with AI and data teams to improve conversational models and performance
What you bring:
Experience in UX writing, conversational design, or a similar UX or digital content role
Strong language skills in Dutch, with good knowledge of English
Ability to write clear, concise, and empathetic user-facing content
Understanding of AI-driven products, conversational interfaces, and chatbot principles (NLU/NLP)
Experience with UX prototyping or collaboration tools such as Figma or Miro
Ability to think in conversation flows and user journeys rather than static screens
Strong analytical mindset combined with creativity and problem-solving skills
Experience collaborating in cross-functional product or digital teams
The offer:
Contractor collaboration. Long-term contractor collaboration.
Digital recruitment process and onboarding to the company.
Work for a well-known organization recognized for its innovation-driven approach within the insurance market.
You will have the opportunity to collaborate with a supportive, cross-functional marketing team.
Working from home: hybrid working possibilities depending on project needs.
Why become an Ariad Consultant?
You’re joining an impressive network of +100 digital consultants and the Ariad staff, all dedicated to helping and supporting each other to succeed, and drive innovation.
You will never be a number: we match you with projects that suit your skills and ambitions.
Personalized follow-up & honest feedback guided by our Digital Talent Managers.
Gain a rich community of other digital professionals at quarterly events and meetups. Join our annual Workcation event in sunny Southern Spain.
Ongoing opportunities to learn and grow professionally including personal and professional development and guidance.
Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon and many others!
If you are excited about the opportunity to grow your career and make a difference, we encourage you to apply for this amazing job. Don’t miss out on the chance to join a top-notch team and be a part of something special. Get started by sending your CV!
About the Company
Exceptional digital experiences lie ahead, but success demands adaptability and excellence. Ariad guides you through this ever-changing landscape, ensuring you navigate without getting lost. We know the key: the people who make it happen. By connecting and empowering these individuals through our community, we take bigger steps forward together.
Ariad provides customized talent solutions for Europe's leading companies like BNP Paribas Fortis, Carrefour, Orange or L'Oreal, and digital experts, with over 150 active consultant...
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