Job Specifications
Expected Salary Range: $80487 - $100609 Annually
Target Variable Performance Pay: 8%
The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.
The Operation Support Services Analyst is responsible for the effective business operations within the Warehouse management department in the Planning, Engineering & Modernization division. Its core responsibilities include; data gathering, data analysis, identifying gap/variance/trend, conducting research and preparing reports, lead or support department projects and programs, and providing recommendations against findings to support departmental performance objectives. Additionally, provides support to leaders in the day-to-day operations of the Warehouse management department at Toronto Hydro.
This posting is for an existing vacancy.
Key Responsibilities
Provide oversight and financial support to the Warehouse management department
Provide support in the effective daily operation of the warehouse department.
Prepares and analyzes departmental KPIs (Key Performance Indicators) and scorecards
Prepares reports pertaining to project/program status and outcomes in addition to daily and monthly reporting of warehouse metrics
Identifies gaps and variances (plan vs. actual) and provides timely, accurate reporting on a periodic or ad-hoc basis and sustainable options for continuous business improvement
Prepare & compile recurring financial data for accruals, capitalization of completed projects
Leads the preparation of annual budgets, estimates, data forecasts, and provides recommendations to leaders as applicable.
Leads and/or supports assigned departmental projects and programs. Conduct research and studies, perform analysis and provide recommendations, and manage project through to implementation and post-evaluation.
Monitors, tracks, gathers, analyzes and delivers data and generates recommendations for decision making; conduct cost benefit studies and develop business cases
Support various internal/external audits and inspections as required
Assist in the identification, creation, development and maintenance of business process flows and establish governing performance standards
Support WMS SAP implementation/integration
Support 3PL contract administration and reporting
Maintain and ensure accuracy of Warehouse Management systems/database and alignment with the ERP system
Allocation of material through the Warehouse Mgmt. system (WMS), trouble shooting and resolving system issues
Collaborating with other groups surrounding material and warehouse issues
Requirements
Undergraduate degree in Business Administration or college diploma preferred
Three to five (3-5) years of experience in business process redesign, analysis for business projects, identification of areas for improvement and development of new initiatives
Knowledge of SAP
Experience in one or more Supply Chain, and Warehouse Management considered as an asset
CSCMP, PMP or other Project management designation considered an asset
Class G Driver’s license required
Proficient in data management practices and capable of extracting, querying, and handling large (i.e. hundreds of thousands of records) amounts of data
Fully proficient in use of MS Office (Excel – Intermediate/Advanced level), MS Project
Awareness of project management processes, principles and methodologies
Creative, innovative, forward thinking, takes initiative
Good understanding of customer service environments, willing to help other departments and work both in a team environment and independently
Starts with a positive mindset and demonstrates trust and respect with colleagues and customers.
Able to meet short-term needs while at the same time building a plan and systems for future needs
Readily accepts change
Fosters open dialogue, builds relationships; collaboration with colleagues and stakeholders; seeks to understand problem before implementing a solution
Experienced in developing new and creative solutions to work problems
Able to influence, gain support and commitment from others
TOTAL REWARDS
To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:
100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year
This position is based i
About the Company
Toronto Hydro owns and operates an electricity distribution system that delivers electricity to approximately 793,000 customers in the city of Toronto. We serve the largest city in Canada and distribute approximately 18 per cent of the electricity consumed in the province of Ontario.
We're committed to delivering excellent customer service, providing a safe and reliable supply of electricity, and delivering long-term value to the City of Toronto.
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