Job Specifications
An experienced Senior Technology Specialist is required to join the London technology team of a leading global private equity investment firm. This role offers the opportunity to operate in a fast-paced, high-performance environment where technology directly supports investment professionals and business operations.
This is not a traditional IT support role. The position serves as a trusted technology partner to investment professionals, executives, and business teams, delivering hands-on support across a modern and evolving technology stack that includes cloud infrastructure, the Microsoft 365 ecosystem, and an expanding suite of AI-powered tools.
The successful candidate will combine strong technical expertise with excellent interpersonal and stakeholder management skills. The ability to provide calm, effective support to senior stakeholders is essential. The role is highly visible within the London office and plays a direct part in maintaining productivity and operational efficiency.
The Role
The Senior Technology Specialist is responsible for delivering high-touch, white-glove technology support while also contributing to the ongoing improvement of the organisation’s technology environment. Acting as the primary on-site technology resource in the London office, the role works closely with the wider global technology team.
The position offers exposure to modern cloud platforms, enterprise collaboration technologies, and emerging AI tools, alongside opportunities to contribute to technology projects and innovation initiatives.
Key Responsibilities
Day-to-Day Technology Support
Deliver responsive, high-quality technology support to London-based employees, including senior executives and investment professionals
Troubleshoot and resolve hardware, software, network, and connectivity issues with minimal disruption to business operations
Manage endpoint devices including laptops, mobile devices, and conference room technology
Act as the primary on-site technology contact for the London office
Coordinate with the global technology team to ensure consistent service delivery
Modern Platform & Cloud Support
Administer and support the Microsoft 365 environment, including Teams, SharePoint, OneDrive, Exchange Online, and Intune
Support cloud-based infrastructure and SaaS platforms used across the organisation
Assist with user provisioning, identity and access management, and security policy enforcement
Monitor system health and maintain patching, compliance, and endpoint management standard
AI & Emerging Technology Enablement
Support the organisation’s adoption of AI-powered tools, including platforms such as ChatGPT, Claude, and other emerging technologies
Assist with onboarding users to new technology platforms and provide guidance on effective use
Maintain awareness of developments in AI, automation, and productivity tools relevant to knowledge-based organisations
Collaboration & Technology Projects
Partner with the IT Manager on technology initiatives, upgrades, and improvement projects
Contribute to the evaluation and implementation of new tools and platforms
Maintain documentation and knowledge base resources
Coordinate with external vendors and managed service providers where required
Skills & Experience
7+ years of experience in a technology support, systems administration, or engineering role
Experience within financial services, private equity, professional services, or similarly demanding corporate environments is highly desirable
Strong expertise in Microsoft 365 administration and the wider Microsoft ecosystem
Familiarity with AI tools and platforms, such as ChatGPT or Claude, and a strong interest in emerging technologies
Solid understanding of cloud platforms (Azure, AWS, or similar), networking fundamentals, and modern endpoint management
Experience providing executive-level technology support in a white-glove environment
Relevant certifications (Microsoft, CompTIA, ITIL, etc.) are advantageous but not essential
Opportunity
This position provides the opportunity to work within a collaborative global technology environment, supporting senior stakeholders and contributing to the ongoing evolution of a modern technology platform. The role offers exposure to cloud infrastructure, enterprise collaboration tools, and emerging AI technologies, making it well suited to technology professionals who enjoy combining hands-on support with innovation and continuous improvement.
About the Company
TwentyAI is a talent and staffing solutions firm that combines cutting-edge AI technology, deep data insights, and human expertise to connect top talent with outstanding opportunity, specializing in data, technology, finance and GTM. Our in-house proprietary data analytics platform streamlines the recruitment process, enabling our consultants to focus on building meaningful relationships and staying ahead of industry trends. Since 2008, we've invested in both people and technology, driving business growth and career developm...
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