Job Specifications
Who We Are:
Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
Who You Will Work With:
The vacant Infrastructure and Platform Management, Lead position will report to our Leader, Infrastructure and Platform Management.
As an Infrastructure and Platform Management Lead (Database & Backup), you will lead the enhancement, optimization, and resiliency of our core infrastructure services. This role is instrumental in supporting the engineering and operational excellence of backup, disaster recovery, and storage platforms that underpin our products. The ideal candidate will have deep technical expertise in infrastructure systems, a strong focus on service reliability, and a commitment to continuously improving system performance and availability.
What You Will Do:
Develop and maintain infrastructure roadmaps with a focus on service resiliency and operational maturity.
Engineer and optimize backup and disaster recovery infrastructure using Commvault and Dell Data Domain.
Design and enforce backup and retention policies to align with compliance, audit, and business continuity objectives.
Conduct regular restore and failover tests to validate readiness and strengthen DR posture.
Drive initiatives to modernize and automate infrastructure operations, reduce manual effort, and enhance system observability.
Troubleshoot complex infrastructure issues and lead root cause analysis to improve long-term stability.
Partner with development, platform, and security teams to ensure infrastructure scalability, security, and performance meet product needs.
Build and maintain operational runbooks, SOPs, and knowledge base documentation to improve team readiness.
Participate in major incident management and on-call rotation to support service uptime and responsiveness.
Ensure compliance with RPO/RTO, internal control, and security standards across infrastructure systems.
What You bring:
A university degree in Computer Science, Computer Engineering, Information Systems or similar, or equivalent combination of education and work experience.
7+ years of hands-on experience in enterprise infrastructure engineering and operations.
5+ years managing and supporting backup and disaster recovery platforms (Commvault, Dell Data Domain, or equivalent).
Strong scripting and automation skills (Shell, PowerShell, Python) to drive efficiency and reduce toil.
Solid understanding of hybrid cloud infrastructure and integration (AWS, Azure).
Familiarity with change, incident, and problem management processes within ITSM frameworks (e.g., ServiceNow).
Proven experience in infrastructure performance tuning, capacity planning, and operational optimization.
Strong communication and cross-team collaboration skills
High attention to detail and disciplined operational mindset.
Passion for improving infrastructure reliability, scalability, and cost-efficiency.
Ability to lead initiatives, mentor junior team members, and uphold technical excellence.
Eligibility to work for Interac Corp. in Canada in a full-time capacity.
Preferred Qualifications:
Certifications in infrastructure technologies such as Commvault, VMware, OCP,and cloud platforms (AWS, Azure).
Experience with observability platforms (e.g., Grafana, Prometheus, Splunk) and alerting frameworks.
Exposure to Infrastructure-as-Code and automation pipelines (Terraform, Ansible, CI/CD tools).
Experience working in Agile or DevOps environments.
What We’re Offering:
The hiring range for this position is $115,000 to $125,000 , and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:
Generous vacation and wellness days to help you recharge
Comprehensive employer-paid benefits coverage for peace of mind
Market-leading employer-funded RRSP program to invest in your future
Flexible hybrid work model for better work-life balance
Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
Pregnancy and parental leave top-up to support growing families
About the Company
Interac Corp. empowers Canadians to access, spend and send funds whenever and from wherever they choose. With nearly 300 financial institutions connected to our network, we enable payment and ID experiences that support Canadians' accelerated use of safe and digital payments while prioritizing interoperability, security, privacy, and inclusivity. We are proud to be one of Canada's leading and most trusted financial brands, with Canadians choosing Interac products an average of 18 million times a day to pay and exchange money...
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