Skills

Communication ServiceNow Microsoft 365 Problem-solving Networking Training Organizational Skills

Job Specifications

We're looking for a motivated professional to join our client's team as a support engineer focused on digital workspace solutions. This role will provide you with an excellent opportunity to enhance your technical expertise while offering top-notch IT support in a dynamic and customer-oriented environment.

Key Responsibilities

Your contributions will include:

Providing technical support through various channels including phone, email, and in-person interactions.
Troubleshooting and resolving both hardware and software issues efficiently.
Installing, configuring, and maintaining IT equipment to ensure optimal functionality.
Documenting incidents and solutions in the IT ticketing system, maintaining accurate records of support activities.
Collaborating with the IT team to escalate complex issues and facilitate knowledge sharing.
Participating in initiatives aimed at service improvement and automation.
Upholding IT security guidelines and best practices.
Assisting with the onboarding and training processes for new team members.

Your Profile

To thrive in this role, you should possess the following qualities:

A recent graduate or an early-career professional eager to provide high-quality IT support.
Fluency in Dutch with strong English communication skills.
A proactive and positive attitude, embodying a "Can Do" spirit.
Strong organizational skills and action-oriented mindset.
Exceptional analytical capabilities to address user needs effectively.
A responsible and proactive approach, ready to tackle challenges.
A customer-first mindset with creative problem-solving skills.
The ability to communicate technical solutions to non-technical users clearly.
An eagerness to embrace continuous learning and innovation.

Qualifications And Preferred Skills

The ideal candidate will have:

A Bachelor’s degree in IT or equivalent experience.
Prior IT experience is an advantage but not mandatory; entry-level candidates are encouraged to apply.
Familiarity with service desk tools such as ServiceNow is a plus.
Basic knowledge of networking troubleshooting and experience with Microsoft 365 tools, particularly Teams and SharePoint, are beneficial.

What We Offer

Opportunities for continuous professional and personal development.
A collaborative, inclusive team culture that champions innovation.
The chance to contribute to significant IT service improvement projects.

This is on site position. No remote options.

About the Company

In4Matic is an IT-consulting company with two decades of experience that delivers IT services to several business sectors. By offering specialized IT consultants, In4Matic helps its clients reach their goals. In order to deliver the best quality, we choose to listen very carefully to our clients and co-workers. A good relationship with the client is an inviting added value to the completion of the client’s projects. Every client deserves a personal approach to fulfil their needs. In4Matic aims to deliver top quality work w... Know more