Skills

Communication Monitoring Customer Service

Job Specifications

Note: Bilingual – French/English

Role Overview:

The Service Availability Representative provides first-level IT technical support to internal colleagues. This role focuses on troubleshooting technology issues, documenting incidents, and ensuring timely escalation to appropriate support teams.

You will be responsible for supporting business applications, monitoring system availability, and delivering high-quality customer service in a fast-paced technical support environment.

Key Responsibilities:

• Respond to inbound technical support calls and emails

• Troubleshoot hardware, software, and system issues

• Document incidents accurately in ticketing systems

• Escalate technical problems to appropriate support teams

• Monitor system outages and identify trends

• Maintain detailed service documentation and reports

• Provide professional customer service to internal users

• Collaborate with IT teams to ensure issue resolution

Must Have Qualifications:

Fluency in French and English (read, write, speak) – mandatory

Technical support experience or related IT education

Strong troubleshooting and computing skills

Knowledge of Microsoft O365 (Word, Excel, OneNote, PowerPoint)

Basic knowledge of PC hardware and components

Typing speed 35+ WPM

Strong customer service and communication skills

Nice to Have:

Experience with IT ticketing systems

IT certifications or technical degree

Thanks & Regards

Satya Singh

Satya.p@ustechsolutionsinc.com

Lead Recruiter | US Tech Solutions

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent-on-demand and total workforce solutions.

To know more about US Tech Solutions, please visit ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the Company

USTECH SOLUTIONS is the largest privately owned diversity workforce partner with a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world's largest enterprises to deliver a flexible workforce. We serve Fortune 500 giants and growing businesses alike, reinventing the role of humans in a digital workforce. 'Reinventing Human' is about connecting you with top talent and seamlessly integrating new hires into your programs through our next gen AI powered Talent platforms. As the largest privat... Know more