Skills

Communication Salesforce Google Workspace Problem-solving Sales Presentation Skills Training Facilitation Organization Analytical Skills Process Improvement Marketing Organizational Skills Video Editing

Job Specifications

Customer Success Enablement Specialist

Initial 5 Month Contract Opportunity

Hybrid in Atlanta, GA

Position Overview:

Our client is seeking a motivated Customer Success Enablement Specialist to support the development and delivery of training and enablement programs for Customer Success Account Management teams across a global organization. This role focuses on equipping teams with the knowledge, tools, and resources needed to drive customer success, improve performance, and support ongoing learning and development.

The ideal candidate will have experience working with Customer Success teams and will be responsible for creating and facilitating training programs, managing enablement content, analyzing program effectiveness, and partnering with cross-functional stakeholders to ensure enablement strategies align with broader business objectives.

Key Responsibilities:

• Develop and facilitate onboarding, product training, and skill enhancement programs for Customer Success teams using a variety of learning formats including instructor-led sessions, workshops, and virtual learning modules

• Create and maintain enablement materials and learning resources to support Customer Success Account Management teams globally

• Manage and update enablement content within the organization’s content management system, ensuring materials remain accurate and accessible

• Gather feedback from stakeholders and program participants to continuously improve enablement strategies and training effectiveness

• Define and track program milestones, performance metrics, and key performance indicators (KPIs) to measure program success

• Analyze Customer Success performance data to evaluate the effectiveness and business impact of enablement initiatives

• Partner with cross-functional teams such as sales enablement, marketing, and operations to align strategies and share best practices

• Facilitate training sessions including instructor-led workshops, micro-learning modules, and virtual learning sessions

• Identify current skills and knowledge gaps within Customer Success teams and help design programs to address development needs

• Support the development and delivery of onboarding programs and ongoing training initiatives in collaboration with internal partners

• Recommend improvements to increase team productivity and operational effectiveness

• Spend time with Customer Success teams to better understand field challenges and inform future enablement initiatives

Required Qualifications:

• Minimum of 3 years of experience working in Customer Success or a related role

• Experience supporting onboarding and ongoing training for customer-facing teams

• Strong facilitation and presentation skills with the ability to lead engaging group discussions

• Strong written and verbal communication skills

• Ability to think strategically and operate effectively in a complex environment

• Proven ability to collaborate across cross-functional teams

• Strong organizational skills with the ability to manage multiple priorities and deadlines

• Ability to work independently and thrive in a fast-paced, evolving environment

• Strong problem-solving and analytical skills

• Proficiency with tools such as Salesforce, Google Workspace (Docs, Sheets, Slides), and Excel

Preferred Qualifications:

• Experience creating enablement content, training programs, or learning materials

• Familiarity with adult learning principles or instructional design methodologies

• Experience working with content management systems, learning management systems, or customer success platforms

• Experience analyzing performance data and reporting on enablement program impact

• Experience with process improvement methodologies such as Lean or Design Thinking

• Experience with video editing or digital design tools

• Experience with conversation intelligence or customer engagement platforms

About the Company

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software... Know more