Job Specifications
About Doxim
Doxim is a global leader in customer communications management, payments and engagement technology, helping highly regulated organizations connect more effectively with the people they serve. With operations across the United States, Canada, the United Kingdom, and South Africa, we support mission-critical communications at scale and with confidence.
Founded in 2000 as a digital-first company, Doxim has been at the forefront of digital transformation for regulated industries for over two decades. Our growth has been both organic and intentional - expanding our capabilities through thoughtful acquisitions while staying true to our core values and expertise.
Today, we proudly partner with more than 1,500 clients worldwide. Through our software and managed services, we empower organizations to strengthen engagement across the entire customer lifecycle, driving meaningful digitization, improving operational efficiency, and delivering exceptional customer experiences. At Doxim, your work directly contributes to solving complex challenges for organizations that truly matter.
OUR VALUES
Data Management
Operational Excellence
Managed Service
About The Role
Where you will make an impact
The Proposal and Enablement Manager ensures that the organization focuses its efforts on qualified opportunities where our value proposition and key differentiators position us for a good likelihood of success.
The Proposal and Enablement Manager qualifies RFPs and project manages Doxim’s responses to ensure high-quality, on-time submissions. This includes RFPs for new business opportunities as well as customer renewals. The role partners with Product Management, Solutions Engineering, and Marketing—who develop most content and deliver training—and leverages the enablement portal to coordinate and deliver engaging, scalable learning experiences for both new and existing employees.
Typical tasks that the Proposal and Enablement Manager will be responsible for are as follows:
Reviewing and working on RFP's as they come in to assess their suitability
Arranging kick-off calls with key stakeholders
Managing the RFP Response process:
Assigning questions to subject matter experts
Setting deadlines for when content needs to be completed
Assisting in writing certain aspects of the RFP, along with conducting final proof reading and editing of RFP's so they sound like they are coming from 'one voice' before submission
Ensuring RFP's are submitted on time
Administering our RFP proposal management software solution – Responsive
Updating the RFP Library with relevant content that can be used in future RFP responses
Updating SalesForce.com with the status of RFPs (in flight, won, lost etc)
Coordinating and leading the debrief process following RFP submissions
Developing and implementing initiatives to improve the RFP process
What You Bring
Strong writing skills and will ensure Doxim’s proposals meet the highest business standards-fine tuning contributions from other stakeholders for proposals
Demonstrated expertise in the customer management communications industry
Experience with partnering and empowering Go to Market Team with up-to-date content, product, industry data and training
Excellent communication skills – both written and verbal, with the ability to articulate to both technical and non-technical audiences
Deep understanding of modern sales methodologies
Analytical and problem-solving skills, with the ability to think creatively and propose innovative solutions
Ability to collaborate effectively with cross-functional teams including Sales, Customer Success and Marketing
THIS IS A 12 MONTH CONTRACT POSITION
Thank you for your interest in Doxim! Due to the volume of applications we receive, only selected candidates will be contacted.
Be aware of suspicious recruitment activity during your job search. Doxim will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied directly to one of our open roles. When interviewing for a position, the candidate experience will include live interaction, such as a video call or in-person interview, with a Doxim Talent Acquisition team member and/or company employee(s). We will never ask for any money or payments from applicants at any point in the hiring process. We will only reach out from a doxim.com email address; no other email addresses will be used. Remain vigilant and if you think you are a victim of an employment scam, please contact your local law enforcement agency.
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About the Company
Doxim is the customer communications management and engagement technology leader serving highly regulated markets, including financial services, utilities and healthcare. We provide omnichannel communications and payment solutions that maximize customer engagement and revenue, while reducing costs. Our software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated, SaaS software and technology solutions. Our cl...
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