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HARAMAIN SYSTEMS INC.
ITSM - ZenDesk Enterprise Architect

ITSM - ZenDesk Enterprise Architect

On site

Kissimmee, United states

Freelance

25-02-2026

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Skills

Communication Leadership Zendesk Configuration Management Architecture

Job Specifications

Role: ZenDesk Enterprise, architect

Location : Bloomington, MN, Or Kissimmee, FL

Long term contract

Key Responsibilities

Architect & Implement ITSM Solutions

Lead the design, buildout, and enhancement of ZenDesk at an enterprise scale.

Define ITSM workflows, automation, and service catalogs aligned with organizational needs.

CMDB Integration

Incorporate and manage a Configuration Management Database (CMDB) within ZenDesk.
Ensure accurate asset and configuration tracking across IT infrastructure.
Tool Integration & Optimization
Integrate ZenDesk with Device42 or similar asset management/discovery tools.
Streamline processes for incident, problem, change, and asset management.
Enterprise SME Leadership
Serve as the Subject Matter Expert (SME) for ZenDesk enterprise implementations.
Provide guidance on best practices, scalability, and long-term sustainability.

End-to-End Ownership

Operate independently to deliver architecture, configuration, testing, and deployment.
Partner with stakeholders to gather requirements and translate them into technical solutions.

Required Qualifications

Enterprise-level ZenDesk implementation experience (must-have).
Strong background in ITSM frameworks (ITIL v3/v4 preferred).
Hands-on experience with CMDB design and integration.
Familiarity with Device42 or comparable tools for asset discovery and management.
Ability to work autonomously, driving projects from concept to completion.
Excellent communication and documentation skills for technical and non-technical audiences

About the Company

Haramain Systems Inc. is the hardest working Software Development, staffing & Consulting firm We do what we know is right for consultants and companies, creating a unique and powerful recruiting and talent experience. We don't just say we're hard working. We are. We don't just invest in great people, we invest in people with guts, who don't stand alone with integrity, but together as one united front. Our core is a powerhouse that can't be described but should be experienced. Through its extensive network of IT professionals... Know more