Job Specifications
Make your mark for patients
We are looking for an Omnichannel Engagement Intern to join our Program, Project & Portfolio Management team based out of Oakville, Ontario
About The Role
The Omnichannel Engagement Intern supports the execution of seamless, integrated customer experiences across UCB Canada’s omnichannel ecosystem. This is a one-year contract role designed for candidates eager to gain hands-on experience in digital operations, content management, analytics, and omnichannel execution.
Who You’ll Work With
Working closely with Marketing, Medical, Operational Excellence, and our global digital partners, this role helps operationalize digital initiatives, manage content workflows, maintain digital assets/websites, and contribute to the continuous optimization of customer journeys.
What You’ll Do
Support the delivery of omnichannel campaigns across brands, ensuring timely execution and alignment with regulatory and legal requirements
Assist in managing digital content workflows, including preparing materials for Medical/Regulatory review (e.g., via Veeva) and ensuring version control and compliance
Help coordinate localization of global digital assets, templates, and new capability rollouts by collaborating with global/International colleagues
Participate in cross‑functional project meetings to track execution timelines, document next steps, and update internal stakeholders.
Support the development, updates, and maintenance of digital assets including websites, portals (HCP/Patient), and CRM-connected content
Assist with uploading, tagging, and organizing assets within internal Digital Asset Management systems.
Generate digital asset reports with strategic insights from our connected platform Google Analytics, CRM systems, and Salesforce Marketing Cloud to support campaign reporting and digital maturity tracking
Assist in After-Action Reviews (AARs) by documenting insights, capturing learnings, and contributing to brand playbooks and best-practice guides
Interested? For this role we’re looking for the following education, experience and skills
Bachelors Degree required, Masters preferred
Relevant pharmaceutical experience and/or co-op/internship experience is desired
Superior organizational skills with ability to manage detailed work
Understanding of digital media and marketing strategies
Ability to effectively communicate across audiences and present key insights
Proficient in Microsoft Office applications (i.e. Excel, PowerPoint and Teams)
Experience using Veeva, Google Analytics, Figma and Salesforce Marketing Cloud would be beneficial
Solutions-oriented and learning mindset with the ability to work in a fast-paced and dynamic environment
Demonstrated ability to work effectively both independently and in a cross-functional team setting
Understanding of the Canadian healthcare regulatory environment preferred
This positions reasonably anticipated base salary range is $66.000-$86,250. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range.
Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!
About Us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.
We’ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.
Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.
UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.
We are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected, and supported. We are committed to meeting the accessibility needs of persons with disabilities.
If you require an accommodation for the recruitment/interview process (e.g. alternate formats of materials, accessible meeting rooms or other accommodation), please contact HRAnswers@ucb.com and we will work with you to meet your needs.
Please note that our hiring process includes the use of artificial intelligence (AI). All f
About the Company
UCB – Inspired by patients. Driven by science. At UCB, we put our heart, soul and skills into making a difference for people living with severe diseases. We look to transform patients’ lives by pushing the boundaries of what is possible. With us, our talents makes the most of who they are, unlocking innovation and setting new standards for patients.
Everything we do starts with a simple question: “How will this make a difference to the lives of people living with severe diseases?”
And to find the answers, we connect globall...
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