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Product Manager

Product Manager

Hybrid

Virginia, United states

$ 75 /hour

Freelance

26-02-2026

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Skills

Customer Service

Job Specifications

Job Role: Product Manager

Location: Richmond/ McLean, Virginia/ Plano, TX- 3 Days Hybrid

Duration: 12 Months

Job Description

We are looking for a Product Manager to join a tech pod supporting the chat servicing experience for human customer service agents within the US Card business. In this role, you will work closely with engineering, design, operations, and business partners to improve the internal tools agents use to assist customers via chat.

You will be responsible for managing and prioritizing the product roadmap, defining clear requirements, and driving execution from concept through delivery. The role requires strong collaboration skills, comfort working in a fast-paced and sometimes ambiguous environment, and the ability to balance new feature development with enhancements.

Note*: This is NOT about AI chatbots. It is about improving the tools human agents use while chatting with customers.

EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

Founded in 1999, Mindlance is one of the largest diversity-owned staffing firms in the US and has been on SIA's list of Fastest Growing US Staffing Firms for 10 years. Mindlance has also been recognized as one of the consistently best performing partners to industry-leading MSP programs including Allegis, Kelly, TAPFIN, PROUnlimited, Pontoon, GRI, WorkforceLogiq and Agile-1. What started with contingent staffing has developed to a comprehensive portfolio of workforce solutions. Along with industry specific, talent-centric st... Know more