Job Specifications
Job Title: Deputy Manager
Contract: Full Time, permanent
Hours: 38 hours per week
Salary: £31,052.00
Location: Chingford, London, E4
About Outward.
For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we've grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.
Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage - not just the government minimum or national living wage - to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.
About The Role
We are looking for a proactive and passionate, committed and energetic Deputy Manager to join our autism service and dedicated team supporting adults with a range of needs, including learning disabilities, autism, mental health challenges, and complex support requirement in a vibrant supported living setting. Our service is home of 5 individuals, who deserve high quality of support. This role offers a unique opportunity to combine direct care responsibilities with service coordination and leadership duties.
As a Deputy Manager, you will play a key role in empowering the people we support to live independent and fulfilling lives. You'll provide high-quality care and support, while also managing elements of service delivery such as support planning, key working, rota oversight, and staff guidance. You will work closely with the Team Manager and play an active role in ensuring our services are person-centred, well-managed, and aligned with Outward's core values of engage, enable, and empower.
Your Responsibilities
As a Deputy Manager, you will:
Provide direct, person-centred support
Provide strong day‑to‑day leadership within the supported‑living service, ensuring high standards of care and support for adults with autism and complex needs
Support the Team Manager with the overall running of the service, including staffing, rota management, audits, and compliance with regulatory standards
Carry out key working responsibilities including providing line management and supervision to support staff
You will work within the values and spirit of Outward to engage, enable and empower people to achieve their goals and ambitions within a person-centred approach. You will be striving to promote individual choice, independence and self confidence in people
You will be required to build and maintain strong relationships and partnership approach with families and involved professionals and stakeholders
You will develop, coach and mentor a positive and resilient team of support workers to deliver high quality and personalised support and embed a culture of positive behaviour support
You will be responsible for ensuring support is delivered innovatively, flexibly and on a person centred basis to meet the needs and outcomes of the people supported
You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding
Work flexibly, including evenings and weekends, to support consistent service delivery
Requirements
Essential Criteria
Good understanding of safeguarding and risk management in a care/support setting
Experience in working in an autism service, Positive Behaviour Support (PBS) is especially valuable, as our approach focuses on understanding each person's unique needs and creating supportive environments where they can thrive
Supervising staff and play a good role model, coaching and mentoring
Ensure accurate record‑keeping and documentation, maintaining high standards of professionalism and regulatory compliance
Knowledge of health and safety issues within supported housing or care environments
Understanding of confidentiality, GDPR, and data protection principles
Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
Right to Work in the UK. Please note: Outward will not provide visa sponsorship.
Desirable Criteria
NVQ Level 2 or 3 in Health and Social Care (or equivalent)
Additional training in PBS, safeguarding, or housing-related legislation
How To Apply
The above is not an exhaustive list of requirements for the role.
If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the require
About the Company
Outward is a forward-thinking and inclusive charity that works across ten London Boroughs to support people to live with dignity and purpose.
We support: people with learning disabilities, including a specialised service that supports people on the autism spectrum, older people, people with mental health issues, and young people at risk.
Our work is diverse, from supporting people to live independently in their own homes to providing safe, secure accommodation and tailored support when and where it is needed. Everything we...
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