IT Service Desk Specialist

Skills

Job Specifications

Requirements: • 5+ years of Service Desk experience • Strong customer service skills • Strong phone skills • Experience in documenting processes • Experience in AI (ChatGPT, CoPilot Studio, etc) • Initial responsibilities include answering phone calls, password resets, creating new user accounts, deprovisioning user accounts. • I am looking for a personality that will fit with our team as usual but also need a strong candidate with experience. • Onsite work will be a hybrid schedule. Beginning in the o9ice for a week and then as training progresses, will fold into the rotation. Plusses (not necessarily required) • Advanced knowledge of Microsoft Windows 10 and 11. • Advanced knowledge of Microsoft Active Directory. • Working knowledge of the Microsoft O9ice Suite. • Working knowledge of HP servers, workstations, and storage products. • Working knowledge of Azure AD to the Microsoft AD • Working knowledge of Active Roles • Working knowledge of VMware servers • Working knowledge of TeamViewer • Working knowledge of ServiceNow. • Working knowledge of Microsoft Teams • Working Knowledge of Admin by Request (ABR) • Ability to convey technical concepts and ideas to non-technical personnel. • Excellent organizational skills. • Excellent customer service and interpersonal skills • Excellent verbal and written communication skills.

About the Company

Since 2003, Maven has partnered with organizations to provide high-quality business and technology consulting services. Headquartered in Colorado Springs and a Certified Minority Business Enterprise (MBE), Maven focuses on a wide range of IT consulting/ contingent staffing services as well as offshore software development. Maven Companies, Inc is an equal opportunity employer. Know more

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