Job Specifications
We have an exciting Business Process Improvement Analyst opportunity with a state agency in Austin, TX. This role will Lead the mapping, analysis, and redesign of processes for internal agency staff, external agency staff, and the general public.
Responsibilities:
Identify, design, and support the implementation of business process improvements, enabling tools, and systems that deliver measurable value and operational efficiencies.
Serve as an advisor on projects by providing process improvement expertise, solution design support, and best practices for business process management.
Review, analyze, and evaluate existing business processes, systems, and user needs to identify inefficiencies, gaps, risks, and opportunities for improvement.
Lead business process reengineering efforts, including identifying opportunities to apply technology solutions to improve business effectiveness and service delivery.
Work with stakeholders to design and document future-state (“to-be”) processes that streamline workflows, improve consistency, and enhance operational effectiveness.
Prepare and present solution options, including risk identification and high-level financial analyses such as cost/benefit and return on investment (ROI), as appropriate.
Develop detailed documentation of business requirements, user needs, and program or process functions to support implementation and decision-making.
Facilitate stakeholder interviews, workshops, and working sessions, relying on experience and judgment to plan and accomplish goals with minimal supervision.
Support organizational change initiatives by helping translate process improvements into implementable practices, procedures, and guidance.
Lead the mapping, analysis, and redesign of VTR processes for internal agency staff, county Tax Assessor-Collector staff, and the general public.
Identify opportunities to improve efficiency, clarity, and user experience across VTR processes, including end-to-end interactions involving customers and external partners.
Minimum Requirements
8 years of experience in enterprise business analysis and process improvement
8 years of experience in current-state and future-state process analysis and documentation
8 years of experience in stakeholder facilitation and requirements elicitation
8 years of experience in Gap analysis and development of process improvement recommendations
8 years of experience in implementation support, cross-functional collaboration, and change management
8 years of experience identifying inefficiencies and improving operational processes
5 years of experience in Lean process analysis and continuous improvement
5 years of experience in development of measurable KPIs, baselines, and process performance controls
5 years of demonstrated delivery of process improvements with quantifiable outcomes experience
Preferences:
5 years of experience leading enterprise or cross-functional process improvement initiatives
Public-sector or regulated environment experience
SOP development and continuous improvement methodologies experience
Green or Black Six Sigma Certification from an accredited organization
What We Offer
Great opportunity to make a big impact and take ownership on technology initiatives
Altruistic work
Competitive compensation and benefits including health, dental, vision, life and accident insurance, short-term disability insurance and more!
Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status. A 7 year background check is required for this role.
About the Company
Luna Data Solutions, Inc. is one of the fastest growing, full spectrum recruiting and consulting firms in the country, headquartered in Austin, Texas. With over twenty years of progressive growth in the technical recruiting and consulting industry, our success is a direct result of our organizational mission, well established customer partnerships, strong candidate relationships, and our experienced team of professionals. LUNA: Our mission is to LEARN our client's unique technical needs, UTILIZE our strategic recruiting proc...
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