Job Specifications
Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights.
About Samba TV
Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights.
Position Summary
We are seeking a highly skilled and motivated IT Operations Manager (IC) to serve as the West Coast site lead for our San Francisco and Los Angeles offices. This role is designed for an experienced IT professional who can independently manage the full scope of corporate IT at their assigned locations — from end-user support and device management to identity and access management, office infrastructure, and security compliance. The IT Operations Manager will serve as a subject matter expert across multiple IT disciplines without direct team management responsibilities, operating autonomously day-to-day with strategic direction from the VP of Technology Operations.
You will be the single point of ownership for all things IT at your sites. If an employee needs a laptop on day one, a conference room AV system fixed, an Okta access issue resolved, or audit evidence gathered — that’s you. This role is ideal for a versatile IT professional who thrives on variety, takes pride in full ownership, and wants to be the person who keeps an entire office running smoothly.
Key Responsibilities
System Administration & End-User Support
Serve as the primary IT contact for all employees at assigned West Coast office locations
Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems
Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability
Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets
Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests
Device Management & Procurement
Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments
Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring
Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management
Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards
Employee Onboarding & Offboarding
Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day-one readiness
Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling
Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience
Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions
Identity & Access Management
Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management
Process access requests, role changes, and entitlement reviews in alignment with security policies
Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents
Troubleshoot authentication and authorization issues across the SaaS application stack
Office Infrastructure & AV
Manage and maintain office network infrastructure including Wi-Fi, switches, and local connectivity
Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades
Coordinate with building management and ISPs for connectivity issues and office moves
Ensure office technology environments are reliable, secure, and support hybrid work requirements
Security & Compliance
Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs
Enforce endpoint security policies through MDM and ensure devices meet compliance standards
Support vulnerability management and patch compliance at the endpoint level
Establish and maintain IT policies, procedures, and best practices to improve o
About the Company
Television remains a vibrant cultural influence and an essential source of entertainment and information worldwide. Tremendous growth in content choices, and viewing platforms that allow us to watch anything, anytime, on any screen, has actually made it harder for viewers to discover and keep up with all the great programming available. It's also more competitive for content providers to keep your attention, and for marketers to make strong, measurable connections with their target consumers.
Technology that improves the vi...
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