Job Specifications
Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of Questbank?
Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy.
We’re looking for our next Fraud Operations Analyst. Could It Be You?
The Fraud Operations Analyst oversees the daily operations and structural components of the Fraud Operations Department, including but not limited to the functions outsourced to third parties service providers as well as Managers, Supervisors, Senior Investigators, Investigators, Fraud Officers, and in prevention, detection, analysis, mitigation, and recovery of fraud for Questbank.
Reporting to the Senior Manager, Fraud Operations, the Fraud Operations Analyst will be crucial in supporting the successful execution of the bank's fraud mitigation strategy, ensuring the balance between loss reduction, regulatory compliance, and a positive customer experience. This role focuses on supporting the operational foundation of the Fraud team by assisting in the development and maintenance of key documentation (procedures, playbooks), managing accurate case tracking and reporting, and coordinating efforts with internal partners and external vendors. The Analyst's attention to detail and ability to facilitate organizational readiness are essential to preserving the trust and confidence of all stakeholders in the bank's commitment to proactively securing the enterprise against fraud.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
Analysis and Reporting Support:
Preparing, generating, and maintaining regular reports and dashboards detailing Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) related to fraud losses and operational efficiency.
Assisting in the ongoing monitoring and analysis of fraud data, identifying emerging patterns, trends, and specific fraud schemes impacting the bank's products.
Ensuring the accuracy, completeness, and consistency of fraud case data within tracking systems to support thorough analysis and management reporting.
Operational Documentation and Readiness:
Drafting, updating, and organizing critical operational documentation, including fraud procedures, playbooks, process maps, and internal control narratives, ensuring alignment with approved strategies.
Assisting in the preparation of training and awareness materials for the Fraud team and business partners.
Gathering and organizing documentation and evidence required for internal audits, compliance reviews, and regulatory submissions related to fraud controls.
Stakeholder Coordination and Execution:
Scheduling, preparing materials for, and documenting outcomes of working sessions and meetings with internal stakeholders (e.g., IT, Cyber, Operations).
Coordinating operational inquiries and information exchange with external partners, such as Interac, VISA, and MasterCard, as directed by th