Job Specifications
Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of Questbank?
Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy.
We’re looking for our next Manager, Fraud Risk Management. Could It Be You?
The Fraud Risk Management Team (2LOD) acts as the independent guardian of the organization’s integrity, accountable for the design, oversight, and governance of the Fraud Risk Framework across Questbank. Our mission is to safeguard the trust of our clients and ensure the firm remains resilient against evolving threats, allowing Canadians to become much more financially successful and secure.
Reporting to the Senior Manager, Fraud Risk Management. This role is responsible to support, build and strengthen Questbank’s fraud risk oversight capabilities. This role provides independent oversight, effective challenge, and governance over the business units. The successful candidate will be responsible for ensuring that fraud risks are identified, measured, monitored, and controlled within the bank’s Risk Appetite. They will work closely with First Line of Defense (1LOD) Fraud Operations, Fraud Strategy, Product, Technology, AML, and Operational Risk to ensure the bank maintains an effective, scalable, and compliant fraud risk framework.
The ideal candidate is a fraud expert with strong analytical skills, deep understanding of fraud controls, and proven experience operating within a 3-Lines-of-Defense environment in the Canadian banking industry.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
Maintaining and updating the Fraud Risk Management Policy, Standards and procedures to ensure alignment with regulatory guidance (OSFI, FCAC, etc.) and industry best practices.
Assisting in defining and refreshing the Fraud Risk Appetite Statement; ensuring 1LOD business units operate within these defined limits.
Serving as a subject matter expert (SME) during regulatory exams and internal audits regarding fraud governance.
Leading the execution of the annual Fraud risk assessments. Aggregating data to identify inherent risks, assess control effectiveness, and determine residual risk across the organization.
Conducting independent risk assessments on new products, services, or channels (New Product Risk Assessment) to ensure fraud controls are "baked in" prior to launch.
Reviewing and providing "effective challenge" to the First Line’s Risk and Control Self-Assessments (RCSAs), ensuring they have accurately rated their fraud risks and controls, including questioning underlying assumptions, validating data accuracy, and ensuring the completeness and sustainability of proposed controls.
Independently reviewing and challenging 1LOD fraud strategies (i.e, rule logic, model thresholds, authentication flows).
Designing and executing a risk-based monitoring program to test the design and operatin