Job Specifications
Hi,
I hope you are doing well,
Role: Business Analyst with ServiceNow experience
Location: Redwood City, CA - Hybrid
Duration: 6+ Months Contract
Experience: 9+
Interview process will have 2 rounds of interview:
Round 1 will be over zoom , candidate needs to have a good internet connection with good lighting setup , camera on. Candidate needs to have access to a ServiceNow personal development instance as they will be asked questions related to showcasing things or building things in ServiceNow. Candidate should be ready to showcase some of their past work as reference e.g BRD they have written , Stories they have written , Wireframes they have built etc.
Round 2 Will be face to face at our Redwood city campus , rest all aspect of round 1 will apply on round 2 some questions may be same some will be different.
Please confirm that the candidate is fine with this approach.
Job Purpose
Work with ServiceNow team to specify requirements and/or design solutions for business information systems and incorporate new technical systems to improve workflow, production, efficiency, and effectiveness.
Core Duties
ServiceNow
Translate business processes into system requirements and/or development of systems solutions
Analyze new business requirements, assist with the feasibility of enhancement requests, system functionality, current system use, and user needs
Specify functional analysis and design and work with developers and analysts to recommend solutions and resolve system issues
Develop workflow documentation and translate requirements to user stories
Define and document test scripts for user acceptance testing and coordinate user acceptance sign-off
Perform testing of new ServiceNow development, upgrades, and patching
Analyze data and provide data sets to users for analysis. May include development of operational and analytical reports for end-users
May develop instructional materials, training and job aids in the form of Knowledge Base Articles
Minimum Education and Experience Required
Bachelor's degree and five years relevant experience or a combination of education and relevant experience.
Minimum Knowledge, Skills, and Abilities Required
Experience with ServiceNow ITSM modules, including Incident, Problem, Change,Knowledge, Major Incident,Asset management ,CMDB and Request Management.
Proven problem solving and analytical thinking and ability to approach problems logically and systematically
Ability to design and document complex business systems.
Must have experience of building wireframes for development team
Ability to gather and document business requirements, write detailed user stories, and define acceptance criteria using Agile/Scrum methodologies.
Knowledge of ITIL concepts
Knowledge of principles and techniques used in conducting system analysis
Skill in conducting interviews and facilitating group meetings
Collaborate with the project team to meet the identified scope and timeline
Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs
Expertise in designing and delivering ServiceNow Performance Analytics dashboards, reports, and KPIs following ITSM best practices. Ability to define, document, and build reports that align with business goals and service level agreements (SLAs).
Must have implemented projects related to ServiceNow Now Assist or Predictive Intelligence and related automation technologies
Must have implemented projects on any of the following technology ServiceNow Virtual agent,Platform analytics, Workflow datafabric or Employee Center
Proficiency in Service Portfolio Management (SPM), Application Portfolio Management (APM), and Service Catalog Management, including creating catalog items, record producers, workflows, and automations using Flow Designer.
Certification
Should have either ServiceNow admin or developer or ITSM implementation certification
Thanks & regards
Sameer Dudekula|Lead US IT Technical recruiter
Minisoft Technologies LLC
832-699-5899| sameerd@minisofttech.com
https://www.linkedin.com/in/sameer-sam-a1b240b9/
About the Company
Founded in 2007 and headquartered in Houston, TX, our company specializes in ERP/Cloud solutions, driven by founding members with extensive Fortune 500 experience. We design custom applications to simplify enterprise application management for clients across industries and government organizations in the U.S. Our Center of Excellence emphasizes creating user-friendly software interfaces that seamlessly integrate with complex systems. By enhancing user experience and tailoring solutions, we help organizations boost productivi...
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