Job Specifications
Receptionist & Office Manager (Onsite)
Hub Financial - Vancouver
Hub Financial, a division of HUB International, is one of Canada’s largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we provide independent financial advisors with a wide range of products, resources, and tools to help their business succeed. Our services include access to top-tier insurance solutions, cutting-edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices, enhance their client service, and deliver comprehensive financial solutions.
About The Role
With offices coast to coast, we are looking for a Receptionist & Office Manager at our Vancouver office, home of HUB Financials' president, and BC’s Regional Vice President (RVP). You will play a pivotal role in providing a warm and efficient space that is welcoming for everyone who walks through our doors. We're seeking an individual who understands the importance of exceptional customer service and is ready to become an integral part of our dynamic work environment.
You'll have the opportunity to establish strong connections with our team members and clients by providing seamless, positive, and professional customer service and support.
What You’ll Do
Guide incoming clients to the appropriate personnel or department.
Handle all incoming calls, faxes, and voicemails, ensuring they are transferred or directed to the appropriate personnel or department.
Prepare and arrange incoming and outgoing couriers.
Receive and distribute all incoming and outgoing mail for the office, including scanning and emailing time-sensitive documents.
Be the go-to person for all operational type questions, either helping resolve or directing to the appropriate support.
Manage office supplies, placing orders as required.
Be the primary operational liaison for some of our high-value clients, who sublease offices from us at this location.
Manage the preparation and ordering of business cards, access cards, and keys for HUB employees.
Organize and maintain the filing system for broker-related mail and pickups.
Assist the president’s Executive Assistant and the RVP, as called upon.
Assist in scheduling and managing boardroom bookings.
Ensure overall tidiness and cleanliness of the entire office.
Be the primary contact with the Property Management Office, which will include addressing any office maintenance requests.
Assist in coordination of staff events, including but not limited to office decorations, making reservations, and ordering food and beverages.
Perform administrative tasks pertaining to inforce policy service requests, including but not limited to, policyowner address changes and premium payments.
What You’ll Need For Success
Up to one year of related experience as a Receptionist, Administrative Assistant, or Facilities Management.
Proficiency in typing and working with computer applications, including the Microsoft Office suite.
Demonstrated ability to communicate effectively, both written and verbally.
Strong attention to detail and effective problem-solving skills.
Positive attitude with a strong focus on customer service.
Efficient and effective work habits, utilizing excellent time management skills.
Knowledge of life insurance industry is an asset.
What’s in it for you?
Your well-being is our priority, and we back this up with a wealth of benefits:
Competitive Compensation: Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.
Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.
Tailored Benefits: Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.
Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.
Exclusive Perks: Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.
At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.
Compensation
The expected salary range for this position is $45,000 to $50,000 and will be impacted by factors such as the successful candidate’s skills, exp