Job Specifications
Who We Are
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.
Job Description
Job Title : Genesys & Salesforce Contact Center Developer
Job Type : C2C / W2
Experience : 10+ Years
Location : Dallas, Texas
Responsibilities
Experience as a Genesys Developer (Cloud CX, PureCloud, Engage, or PureConnect).
Experience developing IVR/flow logic using Architect, Designer, or Interaction Routing tools.
Proficiency with REST APIs, Web Services, JSON, JavaScript, or Python.
Experience with integration platforms (e.g., MuleSoft, Dell Boomi) is a plus.
Understanding of contact center operations: queues, routing, agents, skills, digital messaging, and reporting.
Strong knowledge of Salesforce (Service Cloud, Salesforce CTI, Omni-Channel).
Design, develop, and maintain Genesys Contact Center solutions, including routing strategies, IVR flows, call handling, and digital channel configurations.
Implement and optimize Salesforce CTI integrations (Open CTI, Omni-Channel, Service Cloud Voice, or custom integrations).
Develop and maintain integrations using APIs, web services, and middleware between Genesys and Salesforce.
Configure and enhance Salesforce Service Cloud components such as case management, workflows, Lightning components, and automation.
Troubleshoot and resolve issues related to contact routing, agent desktop, telephony, and omnichannel interactions.
Maintain documentation, configuration guides, technical designs, and best practices.
Qualification
Bachelor's degree or equivalent combination of education and experience.
About the Company
Artmac provides Digital, consulting and Management IT services to clients globally - As your trusted partner, let's reimagine how your business gets done. Merging your vision and our expertise, we help you achieve powerful results.It's our mission to help our customers achieve success. That can only be accomplished through strong, lasting relationships.
Artmac offers a wide array of solutions for a range of key verticals and horizontals.Starting from the strategy consulting right through to implementing IT solutions for cli...
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