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Information Technology Service Desk

Information Technology Service Desk

On site

Brussels region, Belgium

Freelance

07-11-2025

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Skills

ServiceNow Training Linux Operating Systems Windows Organization

Job Specifications

Job Title : IT Support Engineer

Location : Olen/Hoboken, Belgium

Job Type : Contract

Provide hands-on technical support for desktops, laptops, printers, scanners, handheld devices, access points, Wi-Fi devices, and mobile devices.
Install, configure, and maintain operating systems (Windows, macOS, Linux) and standard business applications.
Respond to incidents and service requests logged via the IT service desk, ensuring timely resolution or escalation.
Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN access.
Assist with onboarding and offboarding of employees, including hardware setup, user access, and data migration.
Maintain accurate records of work performed using the organization’s ITSM tool (ServiceNow) and update CMDB when required.
Support audiovisual equipment for meetings and video conferencing.
Liaise with hardware vendors for repair/replacement under warranty.
Ensure compliance with IT security and asset management policies.
Provide basic training to users on IT equipment and systems.
Handle stock management.

Competencies:

Desktop Management – Infrastructure Services (IS)

Essential Skills:

Desktop, laptop, and peripheral device support
OS installation and maintenance (Windows, macOS, Linux)
Network troubleshooting (LAN, Wi-Fi, VPN)
ServiceNow ITSM usage
Hardware and asset management
User onboarding/offboarding
Vendor coordination and stock management

Desirable Skills:

Basic audiovisual (AV) support
End-user IT training

About the Company

Pracyva is a global firm focusing across IT Consulting, Outsourced IT Managed Services, Transformation servcies with core objective to put our clients' needs at the centre of all we do to help them shape, build and perpetuate a reputation for excellence in the global markets they serve. Disruption to traditional approach, applying emerging technologies and methodologies coupled with human values to achieve best in class result is an nonnegotiable principle engraved in our founding charter. Our personal commitment to client ... Know more