Job Specifications
Perch Group are recruiting for a Product Manager – Digital who can turn complex customer needs into simple, seamless online journeys that empower consumers and drive real business impact.
At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.
Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.
The role’s vision
Deliver simple, fast, data-driven, and frictionless online journeys that empower consumers to manage their accounts with ease. Every interaction should feel intuitive and seamless, yet fully compliant, using data and affordability insights to provide the right support at the right stage of the customer journey.
What Will Your Day-to-Day Look Like?
As Product Manager – Digital, you’ll own the strategy and delivery of our consumer web experience, turning it into journeys that are effortless, compliant, and high-impact.
Focus on B2C digital journeys, helping customers make payments, manage their accounts, and access support quickly and intuitively.
Partner daily with MDs, C-Suite leaders, agencies, and agile squads, guiding discovery, design, and delivery while balancing creativity, data insights, and regulatory needs.
Use analytics and user research to optimise conversion, reduce friction, and continuously improve online experiences.
Shape digital products that deliver better customer outcomes and create measurable value for the business.
This role suits someone who loves working at the intersection of strategy and hands-on delivery, thrives on solving real customer problems, and is passionate about building best-in-class digital experiences
The ideal candidate
Required Skills & Experience
Experience as a Digital Product Manager focused on consumer websites and online journeys.
Proven delivery working with digital agencies, designers, and engineering teams.
Strong skills in analytics, conversion optimisation, and user research.
Knowledge of CMS platforms, content workflows, and web best practices.
Excellent communication and stakeholder management, with the ability to influence senior leaders.
Ability to turn business goals into clear product plans and roadmaps.
Desirable
Background in financial services, regulated sectors, or multi-brand environments.
Understanding of accessibility, SEO, and performance optimisation.
Experience building integrated consumer journeys (e.g., portals, account tools).
Familiarity with Agile delivery.
We’re Looking for Someone Who
Solves customer problems with thoughtful, data-driven solutions.
Shows integrity, accountability, and strong ethics.
Blends creativity with analytical thinking.
Thrives working across multiple brands and websites.
Builds trust quickly with stakeholders.
Is passionate about improving digital consumer experiences.
The Application Timeline
A first stage video call with the internal talent acquisition team (15-minute call)
A teams or face to face interview with the hiring manger (max 60 minutes)
Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application ASAP to avoid any disappointment.
If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.
Why you should be EXCITED to apply...
£60,000 - £80,000 DOE + up to 20% of your annual salary, paid as a bonus.
This role is hybrid and based at our Manchester Spinningfields office - a premium workspace located in the heart of Manchester’s commercial hub with regular social events planned. Oh, and did we mention the free coffee bar and beer tap? Don't believe us? See for yourself! https://www.linkedin.com/feed/update/urn:li:activity:7350451348598837248
37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday.
The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation.
And many more benefits to support your wellbeing and professional development.
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.
If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email recruitment@perchgroup.co.uk.
PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.
About the Company
Powered by technology. Driven by people.
North of England-based Perch Group is one of the fastest growing and most ambitious debt purchase, collections, litigation and reconnection firms in the UK.
To keep it simple for both clients and customers, we provide a one-stop-shop of market-leading, data-led services across the whole debt lifecycle:
* Debt purchase - through Perch Capital, a specialist debt purchaser of regulated and unregulated unsecured debt portfolios (www.perchcapital.co.uk)
* Debt collection services - throu...
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