Job Specifications
Patsnap‚ is a global, series E, unicorn SaaS platform that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our user-friendly platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle — using our industry leading domain specific AI to generate and validate ideas to bring innovative products to market faster, better and cheaper. More than 12,000 R&D and IP teams use and trust Patsnap to innovate and bring products to market faster.
We have a vibrant and diverse team with offices in Toronto, London, Shanghai and Singapore. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
Role Summary
We’re looking for an Account Manager to join our High Tech & Energy team, though experience in these sectors isn’t required! In this role, you’ll be responsible for driving renewals and expansion within your assigned customer portfolio. You’ll manage your own book of business, taking full ownership of both retention and growth by identifying, negotiating, and closing expansion opportunities directly.
This role is ideal for someone who’s commercially driven, customer-obsessed, and motivated by achieving measurable impact for both clients and the business.
This is a hybrid position in our London, UK office with the expectation to come in once a week on Wednesdays. You are welcome to come in additional days or work fully in office.
What You'll Be Doing
Manage a portfolio of existing customers, acting as their main point of contact for all account-related matters.
Drive renewals and achieve quarterly expansion targets
Build and maintain strong, long-lasting client relationships, ensuring Patsnap is delivering exceptional value to our clients as quickly as possible.
Proactively identify upsell and cross-sell opportunities, managing the entire expansion sales cycle end to end.
Negotiate contracts and close agreements to maximize retention and expansion.
Accurately forecast both renewals and expansion on a 90 day rolling basis.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
About You
Proven experience managing accounts with measurable renewal or expansion targets (SaaS preferred).
Strong commercial acumen with the ability to identify and close growth opportunities.
Excellent relationship-building and negotiation skills.
Organized and proactive in using account planning frameworks to drive value-based outcomes.
Comfortable managing multiple stakeholders and delivering under pressure.
You have strong listening, negotiation and presentation abilities.
A genuine interest in helping customers innovate and succeed.
What You'll Love
Five weeks annual leave and bank holidays
Additional vacation days based on years of service
Company-paid community volunteering days
Paid parental leave
Private healthcare
Eyecare voucher scheme
Private pension
Cycle to work scheme
Life Assurance
Payroll giving
Hybrid work environment with WFH stipend
Perkbox benefit scheme
Our Values
Integrity: We hold each other accountable for our actions
Leadership: We lead by example and inspire each other to reach for new heights
Openness: We are open and honest and share our ideas with care and consideration
Growth: We are lifelong learners who aspire to improve each day
Innovation: We seek out new ways to solve problems
Customer: Our customer is at the center of everything we do. Their success is our success
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.
About the Company
Patsnap, the global leader in AI-powered IP and R&D intelligence, empowers over 15,000 companies to find better answers and make faster, more confident decisions across the innovation lifecycle. By combining our domain-specific LLM, Hiro--our AI assistant--and proprietary innovation data, Patsnap delivers insights that boost IP productivity by 75% and reduce R&D waste by 25%.
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