Skills

Communication Time Management Salesforce Negotiation Problem-solving Sales Customer Service Sales Strategy Analytical Skills Marketing PowerBI

Job Specifications

About Club Med

Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 75 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a ‘Club Med 2’ cruise ship. Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts.

Our success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience.

Our management model separates Resorts (Operations) from Markets (Sales). In this position, you will belong to the EMEA Markets Business Unit (BU), which handles sales to customers living in the zone to our Club Med Resorts worldwide. You will be part of the UK, Ireland & Nordics markets cluster (Northern Europe Cluster).

Job Overview

With an overall current sales weight of 40% and with the strong ambition to accelerate our presence in the United Kingdom and in new markets (Ireland, Nordics), the Trade & MICE department plays a central role in the cluster current and future growth.

The Trade & MICE Sales Manager will be responsible for generating revenue through the sale of our products and services to trade partners (travel agent and consortium) and MICE (Meetings, Incentives, Conferences, and Exhibitions) partners and direct clients. The ideal candidate will have a proven track record of sales success, strong communication skills, and the ability to develop and maintain strong relationships with clients.

You will be directly managing a talented and highly motivated team of 8 staff located in the UK. You will be reporting to the cluster’s Managing Director.

Main Missions

Develop and execute a sales strategy to drive revenue and profitability growth from the trade and MICE channels
Scale up the e-distribution channel of Club Med with partners OTA
Ensure a smooth and thorough process from contract set up to payment follow up
Collaborate closely with internal teams to ensure impactful marketing actions, customer satisfaction and deliver exceptional customer service
Overlook the MICE sales and event production team ensuring that events are produced to a high standard, within budget, and on schedule
Manage sales team and develop their competencies in line with HR processes

Profile

Bachelor's degree in Business Administration, Sales, Marketing, or a related field
Proven track record of trade and MICE sales success in the travel or hospitality industry
Experience with Online Travel Agents distribution model and commercial requirements

Interpersonal skills

Strong communication, negotiation, and interpersonal skills
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Ability to work under pressure and handle multiple tasks simultaneously
Strong organizational and time management skills
Negotiation skills

Technical skills

Digital proficiency
Usage of tools : PowerBI / Salesforce / Coupa
E-distribution knowledge (Derbysoft / API)

Languages

Fluent English is mandatory, French is a plus

Travel Trips

Willingness to travel when needed

About the Company

Since it was founded in 1950 and it created the all-inclusive vacation concept, Club Med has been the world leader on its market, and has developed a resolutely upscale, friendly and multicultural spirit. Club Med boasts 70 resorts located in the most beautiful sites in the world, a cruise ship and Luxury Villas & Chalets and, now more than ever, is associated with dreams and happiness. There are 20,000 Gentle Organizers (G.Os) and Gentle Employees (G.Es) at Club Med, who work in the villages, but also at the Paris, Lyon, Si... Know more