Job Specifications
The Physical Security Operations Center (SOC) Senior Analyst will be responsible for assessing, analyzing, and responding to incidents related to safety and security around the globe. The role requires daily use of tools/systems (e.g. access control, video management, risk feeds) to detect impact to Accenture’s people, products, property, or brand image and alert the appropriate response stakeholders. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, the Analyst will be responsible for customer service tasks to provide critical information and assistance to travelers, static employees, and potential third parties. This role will be based in San Antonio, Texas and reports to the SOC Shift Supervisor.
Key Responsibilities
Assist company employees in all concerns that pertain to safety, security, and property.
Act as initial point of contact to aid all employees, travelers, and others contacting the SOC.
Monitor and operate security systems to include access control and CCTV, along with environmental monitoring and mass notification systems.
Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems
Notify, assist, and direct external emergency personnel and internal resources as necessary
Dispatch security officers or law enforcement personnel for alarm response, calls for service and emergency situations
Execute protocols and communicate at all levels across the globe to employees, site security leads, safety & security staff or contracted officers as needed
Manage information flow to and from an incident
Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports
Ensure all forms of communication, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately
Coordinate with Accenture’s Corporate Security regional leads on incident detection and management
Ensure that complete and accurate information is entered in the incident management system
Utilize and execute protocols and standard operating procedures to effectively manage global incidents.
Monitor travel safety and security of company's staff
Maintain situational awareness of current global current events.
Monitor and respond to global alerts and events affecting company facilities and employees providing immediate information and assistance as needed
Initiate mass communication notifications as required
Notify leadership of events affecting business operations and employees
Ensure proper handling of highly confidential information.
Perform other duties assigned by supervisors related to security and safety
Job Requirements
Ability to work all shifts and holidays when needed. The SOC will function 24/7/365
Role requires daily onsite work in San Antonio, TX
Basic Qualifications
Associate's degree or minimum of 2 years of experience in Military, Law Enforcement, Government, Corporate Security, Customer Service, Communications or Academia.
Preferred Skills
Degree in Criminal Justice, Computer Sciences, Crisis Management, Global Affairs, International Relations, Political Science, or related field
Experience identifying anomalies in a physical environment and performing first-line investigations
Experience with emergency response protocols & processes
Experience in a Security Operation or Command Center role
Bilingual (English/Spanish/Portuguese)
Experience with Genetec video solutions or CCure 9000
Proficient in Microsoft Windows and Office Suite
Professional Skill Requirements
Great active listening skills
Rapport building skills
Patient and empathetic attitude
Adaptability and flexibility
Ability to analyze threats and envision potential or real time impact to operations
Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills
Strong Customer Service skills
Strong consensus, team building and negotiating skills
Ability to work overtime on short notice
Strong cultural sensitivities
Be able to type a minimum 35 words per min
Excellent written and verbal communication skills
Ability to multitask in a fast-paced, at times stressed work environment
Strong team player
Comfortable with high-tech work environment, and constant learning of new tools and innovations
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-go