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Genesys & Salesforce Contact Center Architect

Genesys & Salesforce Contact Center Architect

On site

Dallas, United states

Senior

Freelance

11-12-2025

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Skills

Salesforce DevOps Problem-solving

Job Specifications

Who We Are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.

Job Description

Job Title : Genesys & Salesforce Contact Center Architect

Job Type : C2C / W2

Experience : 10+ Years

Location : Dallas, Texas

Responsibilities

Strong experience in Genesys GVP and Nuance Speech Solutions.
Proficiency in web services development and Genesys 8.x Framework.
Hands-on experience with SIP Server, Multi-Channel Routing, Web Chat, and Genesys Workspace.
Experience in CTI, SIP, and VoIP technologies.
Familiarity with integrating Salesforce, Remedy, and other third-party applications with Genesys.
Excellent understanding of call center routing strategies and historical reporting.
Strong troubleshooting and problem-solving skills.
Experience in Genesys Cloud solutions.
Knowledge of DevOps practices for deployment and automation.
Exposure to cloud telephony platforms and modern contact center as a service (CCaaS) solutions.
Develop IVR applications on Genesys GVP using Nuance Speech Server and Nuance Dialog Modules.
Designed and developed web services to support IVR and contact center functionalities.
Configure and implement Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, and Web Chat.
Integrate Genesys with third-party applications such as Salesforce and Remedy.
Collaborate with stakeholders to support and enhance call center routing strategies.
Manage and maintain Genesys Routing, Framework, and Reporting systems to ensure high availability and performance.

Qualification

Bachelor's degree or equivalent combination of education and experience.

About the Company

Artmac provides Digital, consulting and Management IT services to clients globally - As your trusted partner, let's reimagine how your business gets done. Merging your vision and our expertise, we help you achieve powerful results.It's our mission to help our customers achieve success. That can only be accomplished through strong, lasting relationships. Artmac offers a wide array of solutions for a range of key verticals and horizontals.Starting from the strategy consulting right through to implementing IT solutions for cli... Know more