Skills

Risk Management ServiceNow Monitoring Test Change Management Training Organization

Job Specifications

Job Title: ServiceNow Administration

Location: Raleigh, NC for a hybrid work arrangement

Duration: Long-term (24+ Months)

Senior ServiceNow Administrator:

We are looking for a Certified ServiceNow Administrator experienced with policy and procedural tasking as applies to ServiceNow Administration.

The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control.

ServiceNow Administration certification

List of tasks to be performed:

General admin/ operations support functions:

Incident Management

Problem Management

Change Management

Service Catalog

Service Level Management

Asset Management

Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations

Perform application support activities as specified

Provide new development requirements as needed

Unit Test the systems and provide SIT/CAT plans/assistance

Act as an escalation point for client's ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.

Perform application and end user support as required; perform SME ServiceNow customer support

Monitor IT ServiceNow emails and Incident tickets requesting technical assistance

Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB

Implement assigned Change Requests

Perform monthly ServiceNow audit activities as defined by client

Change Management operations support for ServiceNow

Administrative and operations support for ServiceNow suite of services

Planning and design of new applications and configurations implemented, including:

Design and implementation of Organization group roles pertaining to each defined Organization

Design and Implementation of Change Coordinator groups (if needed)

Performance evaluation and monitoring

New application integration

Change Management oversight

ServiceNow education/training

Risk Management oversight

Operations, maintenance, and management of ServiceNow platform

System interfaces, eBonding & internal services (i.e., eAccess)

ServiceNow Performance monitoring

ServiceNow foundation data updates

Monthly ServiceNow SOX audits

CAT/Functionality tests prior to production implementations

New application integration

Requirements:

A minimum of eight (8) to twelve (12) years’ relevant experience.

A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.

Typically performs all functional duties independently.

About the Company

Idexcel is a Professional Services and Technology Solutions provider specializing in Cloud Services, Cloud Native Services, Data Platforms and Intelligence, Automation & AI. We as Idexcel, are proud that for more than 20 years we have provided services that implement complex technologies that are innovative, agile, and successful and have provided our customers with lasting value. Our name, "Idexcel" is a representation of our core principle "Ideas to Excellence". We are relentlessly driven by results and take pride in our ... Know more