Skills

Communication Leadership Salesforce ServiceNow SAP CRM Azure AWS Team Leadership

Job Specifications

Job Title: ServiceNow Technical Architect (IR35 – £600/day)

Location: Hybrid – Guildford / London

Duration: 6 months

Start Date: Immediate

Contract Type: Inside IR35

Role Overview:

We are seeking an experienced ServiceNow Technical Architect specializing in CSM or ITSM with strong integration expertise. You will design, implement, and maintain ServiceNow solutions, ensuring scalability, efficiency, and alignment with best practices. This role involves leading technical decisions and collaborating closely with business stakeholders and development teams on enterprise projects.

Key Responsibilities:

Translate business requirements into ServiceNow CSM technical solutions.
Develop architectural blueprints and functional designs for CSM implementations.
Design and implement integrations with external systems (CRM, ERP, ITSM).
Ensure solutions are scalable, reliable, and maintainable.
Oversee end-to-end implementation from concept to deployment.
Maintain and enhance existing ServiceNow CSM applications.
Establish and enforce technical governance and standards.
Mentor and guide development teams.
Resolve complex ServiceNow CSM issues as a subject matter expert.
Collaborate with clients and stakeholders to ensure solution alignment.

Required Skills & Experience:

Proven ServiceNow Architect with CSM expertise.
Hands-on experience with ServiceNow CSM modules, workflows, and portals.
Strong integration experience (REST, SOAP, APIs, MID Server, Integration Hub).
Led multiple full lifecycle ServiceNow projects (minimum 3).
Knowledge of ServiceNow Orchestration, Flow Designer, and Integration Hub spokes.
Familiarity with Salesforce, SAP, Oracle, Azure, AWS integrations.
Experience in instance consolidation, upgrades, migrations, and performance tuning.
Excellent communication and client-facing skills.

Person Specification:

Assertive and confident in client-facing scenarios.
Strong team leadership and mentoring skills.
Effective communicator and collaborator.

Diversity & Inclusion:

We are committed to diversity, inclusion, and wellbeing. We welcome applicants from all backgrounds, including disabled applicants. Adjustments for accessibility can be requested at any stage of the application process.

About the Company

We are an independent recruitment consultancy driven to provide an excellent service to our clients and candidates. We take pride in our service and delivery and have built strong, transparent relationships with all our customers. How we can help you: If you're looking to resource an entire project or to fill one strategic position, please get in touch on 020 3887 8700 / 0117 403 8888 or email your requirements to hello@macleanmoore.com - we pride ourselves on our speed of response and are looking forward to hearing from... Know more