Job Specifications
Position: ServiceNow Technical Architect
Employment Type: Contract
Start: ASAP (January/February 2026)
Duration: 6 Months
Location: Surrey, UK
Language(s): English
Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.
Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership.
Role – We are seeking an experienced ServiceNow Technical Architect with strong Customer Service Management (CSM) and ITSM expertise to design, deliver, and govern enterprise-scale ServiceNow solutions. This is a senior, hands-on architecture role where you will define scalable technical designs, lead complex integrations, and provide technical leadership across ServiceNow delivery teams. You’ll work closely with business stakeholders and project teams to ensure solutions are robust, future-proof, and aligned to platform best practices.
Key Responsibilities
Analyse business requirements and translate them into ServiceNow CSM / ITSM technical solutions
Define and maintain architecture blueprints and detailed solution designs
Design and implement integrations between ServiceNow and external systems (e.g. CRM, ERP, cloud platforms)
Ensure solutions are scalable, secure, and aligned with future business needs
Lead end-to-end delivery of ServiceNow CSM solutions from design through deployment
Maintain and enhance existing ServiceNow applications and modules
Establish and enforce technical governance, standards, and best practices
Act as a subject matter expert for resolving complex ServiceNow technical issues
Provide technical leadership, guidance, and mentorship to development teams
Collaborate closely with stakeholders to ensure solution alignment and delivery success
Key Skills
Proven experience as a ServiceNow Technical Architect, specialising in CSM.
Strong hands-on expertise in ServiceNow CSM, including case management, workflows, and portals.
Extensive integration experience using REST, SOAP, APIs, MID Server, Integration Hub.
Experience leading multiple ServiceNow implementations, including at least 3 full lifecycle projects.
Knowledge of Flow Designer, Orchestration, and Integration Hub spokes.
Experience with third-party integrations (e.g. Salesforce, SAP, Oracle, AWS, Azure).
Exposure to instance consolidation, upgrades, migrations, and performance tuning.
Excellent stakeholder engagement, communication, and client-facing skills.
If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak.
Applicants must be a UK based and holds a valid right to work status.