Job Specifications
Job Description
ServiceNow Technical Architect
Location: Gulidford/London (Hybrid)
Day Rate: Market rate (Inside IR35)
Contract Duration: 6 months
Start Date: Immediate
Role Overview
We are seeking a ServiceNow Technical Architect specialising in Customer Service Management (CSM) or ITSM with strong integration experience. The role involves designing, implementing, and maintaining ServiceNow CSM/ITSM solutions to meet enterprise business needs.
The architect will create scalable and efficient architectures, ensure alignment with ServiceNow best practices, and provide technical leadership to development teams. You will work on projects for enterprise clients across diverse industries, leveraging cutting-edge ServiceNow capabilities and integrations with other enterprise systems.
Key Responsibilities
Analyse business requirements and translate them into ServiceNow CSM technical solutions
Develop architectural blueprints and functional designs for CSM implementations
Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.)
Ensure solutions are scalable, reliable, and aligned with future business needs
Oversee end-to-end implementation of ServiceNow CSM solutions, from concept to deployment
Maintain and enhance existing ServiceNow CSM applications and modules
Establish and enforce ServiceNow technical governance and standards
Provide technical guidance and mentorship to development teams
Act as a subject matter expert for resolving complex ServiceNow CSM issues
Collaborate with clients, business stakeholders, and project managers to ensure solution alignment
Key Skills And Experience
Proven experience as a ServiceNow Architect with specialisation in CSM module
Expertise in ServiceNow CSM deployments, including case management, workflows, and portals
Hands-on experience with integration solutions (REST, SOAP, APIs, MID Server, Integration Hub)
Experience leading multiple ServiceNow implementation projects, including at least 3 full lifecycle implementations
Knowledge of ServiceNow Orchestration, Flow Designer, and Integration Hub spokes
Familiarity with third-party integrations (Salesforce, SAP, Oracle, Azure, AWS)
Experience in instance consolidation, upgrades, migrations, and performance tuning
Excellent communication and stakeholder management skills
Person Specification
Client facing with strong interpersonal and negotiation skills
Clear, assertive communicator with excellent presentation skills
Capable of leading teams as well as collaborating effectively as a team member
Supportive mentor and guide for development teams
About the Company
In late 2009, Stott and May was founded on the belief that hiring managers should never have to make the choice between time to hire and quality of candidate. We noticed a gap in the market for a search offering that can combine the speed of contingent recruitment with a high value, high touch, insightful service more commonly found in the executive search space. A talent solution that's helpful, engaging, collaborative and stacked full of value-add. Built with the flexibility to provide our partners with a choice of best pr...
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