Job Specifications
About The Job
As a Client Director you own client relationships end to end.
You work with senior decision-makers, uncover the real challenges behind the brief, shape opportunities, win the work, and ensure impact is delivered.
All in close partnership with our clients key decision-makers and our product, design, and tech teams.
You are accountable for the client outcomes, revenue growth, and margin quality across your client portfolio.
Core Responsibilities
Grow N5's business with existing and target clients through active pipeline building.
Lead senior client relationships as a trusted partner
Identify, shape, and win opportunities that create clear value for both client and N5
Turn client challenges into clear business cases and ROI
Set clear outcomes, scope, and expectations from first conversation through delivery
Protect delivery quality and margins in close partnership with PMs and delivery leads
Keep the state of the relationship visible: forecast, risks, opportunities, sentiment
The clients you work with
Large consumer enterprises - most of our clients are €500M+ in revenue
Commercial decision-makers - Directors, VPs, and C-level leaders
Organisations facing high-stakes challenges in go-to-market, customer experience, and growth
What You Market, Sell, Deliver
Custom enterprise application development (mobile & web).
Digital CX solutions that empower go-to-market, customer experience, customer and revenue growth
Delivered on an outcome-based or fixed price / fixed scope basis
Requirements
Your experience
Proven track record closing and growing enterprise accounts (≥ €250k deals, ≥ €1M accounts).
Comfortable operating with senior executives in complex, multi-stakeholder environments.
Experience in digital CX and custom enterprise solutions - you understand how digital products create business value.
Minimum 10 years combined experience across delivery and commercial roles (with a healthy split on each side).
Product or consultancy background (Product Manager is a strong plus) - you know how work gets built, delivered, and scaled
What You Bring
You understand the client's business, spot the real challenges, and turn them into outcomes we can deliver
You know what we do well, where we don't play, and you act accordingly
You care about outcomes that last - not quick wins
You help others grow and stay open to feedback yourself
You stay calm when things get complex and the stakes are high
You make good calls - knowing when to push, pause, or ask for help
You take ownership, follow through, and avoid surprises
You communicate clearly and directly. No BS
You spot opportunities early and act on them
You bring a relevant network and know how to use it responsibly
You show up, stay close to clients and teams, and take responsibility for what happens next
Benefits
Why November Five
You work on high-stakes digital challenges where outcomes matter and failure isn't an option
You get real ownership and trust, not layers of approval or micromanagement
You operate in an environment that values clarity over noise and outcomes over activity
You grow with a company that's ambitious, independent, and still very hands-on
You work across Europe, the Middle East, and beyond, with exposure to diverse markets and challenges
About the Company
November Five is an independent digital product agency with Antwerp roots and a global reach. Since 2008, we’ve helped ambitious teams to turn bold bets into confident moves and delivered apps, websites, tools and businesses that perform when the stakes are high.
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