Job Specifications
ServiceNow ITOM Specialist
Job Description :
What you have done and what you will do:
Demonstrated hands-on experience with multiple implementations of the core ITOM applications such as Discovery, Service Mapping, Event Management, SAM/HAM.
Led at least three full lifecycle ServiceNow implementations.
Strong understanding of CMDB data models, CI relationships, and experience configuring CMDB for advanced technologies like containers and cloud services (AWS, Azure, etc.)
Proven experience implementing the Common Services Data Model (CSDM) up to the Fly maturity level.
Ability to analyze existing business services and map their relationships with other CIs to support ITSM processes like Incident, Change, DevOps, Vulnerability Response, etc.
Experience configuring Discovery probes, sensors, and patterns to maintain accurate and high-quality CMDB data; including transitioning to pattern-based discovery.
Strong ServiceNow platform skills with hands-on scripting experience; exposure to ATF, Service Portal, Platform Analytics, and UI Builder is a plus.
Hands-on experience improving Discovery performance, expanding coverage, and creating effective dashboards to highlight CMDB health for leadership and stakeholders.
Experience designing and implementing integrations between ServiceNow and third-party systems.
Ability to use both proven and innovative technology approaches to solve complex business problems.
Provide technical assessments, documentation, and subject-matter expertise.
Contribute to continuous improvement by sharing knowledge with the team.
Advise on solution options, risks, and impacts related to business processes and technical architecture.
What we would like and expect to see:
5+ years as a key resource on large-scale ITOM solutions, including 3+ years as a ServiceNow Architect, Lead, or Solution Consultant.
3+ years of hands-on experience with ServiceNow ITOM, especially Discovery, Service Mapping, and Event Management.
Proven track record overseeing multiple successful ServiceNow ITOM implementations.
Expert knowledge of third-party integrations, Discovery probes/sensors/patterns, Service Mapping configurations, and Event Management rules used for event/alert correlation.
Ability to provide technical leadership and guidance to teams, managers, and vendors.
ServiceNow Certified System Administrator (CSA) certification.
ServiceNow Certified Implementation Specialist (CIS) certifications in Service Mapping and Event Management (SAM and Cloud Management are added advantages).
Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related field; or equivalent education/experience.