Job Specifications
Primary Job Title:ServiceNow Business AnalystAlternate / Related Job Titles:
Senior ServiceNow Business Analyst
ServiceNow ITSM Business Analyst
IT Business Analyst - ServiceNow
ServiceNow Functional Analyst
Location & Onsite Flexibility:Toronto, ON - HybridContract Details:
Position Type: Contract
Contract Duration: 5 Months
Start: As Soon As Possible
Pay Rate: $75 - $85 per hour
Job Summary:The ServiceNow Business Analyst will support enterprise ServiceNow initiatives by translating business requirements into technical solutions aligned with ITIL and SDLC best practices. This role requires deep expertise in ServiceNow platforms, strong analytical capabilities, and the ability to collaborate across technical and business teams.Key Responsibilities:Business Analysis & ServiceNow Delivery
Perform business analysis activities using ServiceNow to support IT service delivery.
Elicit, analyze, and document business and technical requirements.
Translate requirements into functional specifications aligned with SDLC and ITIL frameworks.
ServiceNow Platform Expertise
Support and enhance ServiceNow CMDB using the Common Service Data Model (CSDM).
Work across ITSM, ITOM Discovery, and Service Mapping modules.
Support implementations using ServiceNow Agile 2.0 and Service Portal.
Technology & Architecture Collaboration
Collaborate with Business Analysts, Scrum Masters, and Engineers to troubleshoot and refine solutions.
Apply working knowledge of application, infrastructure, and network architecture to support service delivery.
Contribute to configuration management practices that improve service reliability and visibility.
Required Qualifications:Experience:
5+ years of experience as a Business Analyst working with ServiceNow
ServiceNow Skills:
CMDB data model (CSDM)
ITSM, ITOM Discovery & Service Mapping
ServiceNow Agile 2.0
Service Portal
Technical Knowledge:
Business application architecture
Infrastructure: Windows Server, Linux
Virtualization: VMware, Hyper-V
Networking: switches, routers, firewalls, OSI model
Core Competencies:
Strong requirements gathering and analysis skills
Ability to communicate effectively with technical and non-technical stakeholders
Excellent problem-solving and collaboration abilities
About the Client:This organization is mission-driven and sustainability-focused, delivering integrated transit solutions that enhance regional prosperity and quality of life. Guided by values such as serve with passion, think forward, and play as a team, the organization fosters a collaborative and inclusive culture. Equity, diversity, and inclusion are foundational, supported through ongoing EDI strategies and community engagement initiatives.About GTT:GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. We value diverse and inclusive workplaces and partner with Fortune 500 clients across banking, insurance, financial services, technology, life sciences, biotech, utilities, and retail industries throughout the U.S. and Canada. We look forward to helping you find your next great career opportunity.Job Number: 26-00822
#gttca #ZRCA
About the Company
Global Technical Talent (GTT), a subsidiary of Chenega Corporation (www.Chenega.com) with over $1.3 billion in revenue and 5,800 US employees, is a leading provider of Total Talent Solutions. With a strong presence in the US, Canada, and India, GTT delivers Global Staffing, SOW (Statement of Work) solutions, RPO (Recruitment Process Outsourcing), Direct Sourcing, and Global Payroll services.
Headquartered in Portsmouth, New Hampshire, and founded in 1999, GTT has over 22 years of experience in the staffing industry. The comp...
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