Job Specifications
Job Description:
Our client is seeking an experienced ServiceNow QA Analyst to support quality assurance activities across an enterprise ServiceNow platform. This role will focus on manual testing with some exposure to automated testing, ensuring ServiceNow configurations, workflows, integrations, and modules meet business, technical, and compliance requirements.
Responsibilities:
Plan, design, and execute manual test cases for ServiceNow enhancements, configurations, and integrations
Support and contribute to automated testing where applicable, including regression and repeatable test scenarios
Validate ServiceNow workflows, catalog items, forms, scripts, and integrations against documented requirements
Perform functional, regression, integration, and user acceptance testing (UAT) support
Identify, document, and track defects through resolution, working closely with developers and delivery teams
Participate in Agile ceremonies, including backlog refinement, sprint planning, and retrospectives
Collaborate with Business Analysts to ensure requirements are testable and clearly understood
Ensure testing aligns with enterprise quality standards and release management processes
Support testing documentation, including test plans, test cases, test scripts, and execution results
ServiceNow Modules:
Experience testing one or more of the following ServiceNow module groupings is required:
Finance and Hardware Asset Management (HAM)
Service Catalog and Software Asset Management (SAM)
Data and Enterprise Common Platform (ECP)
Security Incident Response (SIR)
Customer Service Business Case (CSBC)
Qualifications:
5+ years of experience as a ServiceNow QA Analyst, with a strong focus on manual testing and some exposure to automated testing
Proven experience as a ServiceNow QA Analyst, with a strong focus on manual testing and some exposure to automated testing
Hands-on experience testing ServiceNow configurations, workflows, and integrations
Experience working with multiple ServiceNow modules, particularly those listed above
Strong understanding of QA methodologies, test case design, and defect management
Experience working in an Agile delivery environment
Strong attention to detail with the ability to identify edge cases and potential risks
Clear communication skills and the ability to collaborate with cross-functional teams
Affinity Earn:
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About Affinity:
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 12906
About the Company
Welcome to Affinity Group -- your trusted partner in business and technology consulting. As a carbon-neutral company certified by ClimatePartner and recognized by the Globe and Mail as one of Canada's fastest-growing companies, we are dedicated to delivering an unrivalled experience for our employees, consultants, and clients.
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