Skills

Communication Salesforce Monitoring Problem-solving

Job Specifications

Job ID: 790162

Job Title: JFS - Product Specialist 5/PS5

Location: Columbus, OH Remote - in person for meetings as needed

Client: State of Ohio - JFS

Contract: Long Term Contract

LOCALS Preferred.

Job Description:

Interview: Teams

Remote, although will need to attend occasional meetings on site

Job Title:

Product Specialist 5

Location

Franklin County

Remote/ Onsite/ Hybrid

Remote

Travel Required

Yes Meetings as needed

Years Of Relevant Experience:

7 years

Preferred Education:

Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a closely related field.

Job Description:

Create and manage changes to the system without interruption to the user
Modify/configure the system to increase benefits and usability
Daily administration and support of Salesforce including but not limited to managing multiple user setups, permission groups, customization of objects, fields, record types, page layouts and validations
CRUD management & maintenance of user & system licenses
Communicate with users regarding new features, enhancements, and changes to the system
Monitor usage and mentor users/groups needing assistance
Continually seek ways to further enhance the end-user experience
Document company processes and workflows
Develop process documentation and field maps
Create new processes and associated reporting
Import data as appropriate
Monitor and manage exception logs for back-end system integration with SFDC
Monitor, maintain & improve data quality
Create & maintain dashboards
Create & maintain reports including folder maintenance

Mandatory skills

Salesforce.com Administrator certification is required
Bachelor's degree in information technology or related field
Excellent analysis and problem-solving skills
Detail oriented and self-starter with strong written and interpersonal skills
Ability to work independently, as well as part of a team
Great communication skills with enthusiastic personality

Certifications Or Desired Skills If Any

Salesforce

Salesforce Service Cloud

Salesforce Shield

Drawloop

Copado

ezProtect

OwnBackup backups and seeding

Metazoa Snapshot

Nice To Have Skills

Strong work ethic/Time & attendance punctuality

Laptop Shipped/ Need to pick up

Shipped or Pick up

Skill

Required / Desired

Amount

of Experience

Salesforce.com Administrator certification is required

Required

Bachelor's degree in information technology or related field

Required

Experience working administration and support of Salesforce including but not limited to managing multiple user setups, permission groups,

Required

5

Years

Experience CRUD management & maintenance of user & system licenses

Required

5

Years

experience Monitoring and manaing exception logs for back-end system integration with SFDC

About the Company

Adroit Innovative Solutions is a US-based IT consulting and software development company committed to delivering technology-driven solutions that drive innovation, efficiency, and business growth. With a strong foundation built on integrity, client-centricity, and technical excellence, we empower organizations to navigate digital transformation with confidence. Our core service offerings span across IT Consulting, Software Development, Data Engineering, Digital Transformation, Salesforce Services, IT Staffing, Resource Plan... Know more