Skills

Communication ServiceNow Sales Active Listening Customer Service Training Organization Analytical Skills business development Express

Job Specifications

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. As part of the Tata group, India's largest multinational business group - TCS has over 614,000 of the world’s best-trained consultants in 55 countries.

We are looking for a ServiceNow Pre-Sales Solution Consultant passionate about innovation and digital transformation. You will play a key role in helping our clients understand their challenges, explore their needs, and design high-value ServiceNow solutions.

Responsibility of / Expectations from the Role:

Business Development:

Participate in discussions with clients to understand their business and technology objectives.
Design and present customized ServiceNow solutions.
Lead demonstrations, workshops, and technical sessions.
Contribute to RFI/RFP responses and sales proposals.
Collaborate with delivery teams to ensure a smooth transition.
Work with international teams to produce consistent proposals.
Mentor or guide junior colleagues.
Share best practices and enhance internal offerings.

Must-Have Competencies:

10+ years of IT experience, including at least 3 years in ServiceNow pre-sales or consulting.
Strong understanding of ServiceNow modules: ITxM, CMDB/Discovery, CSDM, CSM, FSM, TSOM, AppEngine…
Proficiency in ServiceNow technical capabilities (workflows, integrations, implementation methodology…).
Ability to present technical concepts to diverse audiences.
Ability to work independently and as part of a team.
Excellent written and verbal communication skills (French & English).

Desired Certifications:

ServiceNow Certified Implementation Specialist (CIS) – preferred.
ServiceNow Pre-Sales accreditations – a plus.
CTA/CMA certifications – a bonus.

Personal Qualities:

Active listening skills and ability to facilitate workshops.
Ability to propose relevant and pragmatic solutions.
Rigor, organization, and a strong customer service orientation.
Analytical skills and ability to quickly resolve complex problems.

Working at TCS:

Attractive fixed + variable compensation
Holiday Bonus
Profit sharing
CSE
Join an international group present in 50 countries
Work on ambitious and innovative projects
Participate in our community events: meetups followed by after-works, tech week, etc.
And because we want to help you grow and improve, we offer regular training and participation in conferences.

At TCS, diversity is a source of wealth, and inclusion is a daily commitment. We cultivate an environment where every talent, regardless of their origin or background, can express themselves and grow, and fully contribute to our collective success.

About the Company

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 56 years. Our consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through our unique Location Independent Agile(tm) delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational busi... Know more