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Peaple Talent
Zendesk Implementation Consultant

Zendesk Implementation Consultant

Hybrid

England, United kingdom

£ 65,000 /year

Full Time

10-02-2026

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Skills

Communication Salesforce Zendesk Customer Service Training Architecture Solution Architecture Project Management Agile

Job Specifications

Zendesk Implementation Consultant | Remote (UK) | £65,000

Peaple Talent is working with a fast-growing customer experience consultancy that helps organisations transform their support operations through Zendesk and modern SaaS technology. They partner with ambitious brands to design, implement, and optimise customer service platforms that drive efficiency, insight, and exceptional customer experiences.

We’re looking for an Implementation Consultant to lead the successful delivery of Zendesk projects for a wide range of clients. You’ll be the key point of contact throughout each engagement, guiding customers from discovery and design through to implementation, launch, and optimisation.

Why You’ll Love It

Lead end-to-end CX transformation projects for exciting, growing brands
Work closely with CX leaders to shape customer service strategy and workflows
Blend project management, consultancy, and hands-on Zendesk configuration
Make a real impact by improving how businesses support and engage their customers

What You’ll Bring

Hands-on experience with Zendesk or similar CX / ITSM platforms (e.g. Salesforce, Freshdesk)
Strong project management experience across full project lifecycles
Ability to gather requirements and translate business needs into system configuration
Confident running workshops, stakeholder meetings, and training sessions
Excellent communication skills with the ability to manage client expectations
Solid understanding of Agile and Waterfall delivery methodologies

Nice to Have

Zendesk certifications (or working towards them)
Experience documenting technical designs, integrations, and APIs
Background in CX process design and workflow optimisation
Commercial awareness with the ability to identify upsell and cross-sell opportunities
Experience delivering virtual training and knowledge transfer sessions
Understanding of SaaS licensing models and cloud-based solution architecture

About the Company

We are immersed in the Tech & Data ecosystem giving us invaluable insight into this exciting and everchanging market. Due to our deep network, we can unearth the best talent, rather than the 15% of active job seekers on the market. We make the recruitment process as simple and pain-free as possible for our clients. For recruitment to be truly successful it needs to be a business partnership. We invest time in getting to know the organisation that we are partnering with, spending time onsite with the hiring manager and team... Know more