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Request Technology, LLC
Principal ServiceNow Software Engineering

Principal ServiceNow Software Engineering

Hybrid

Chicago, United states

$ 200,000 /year

Senior

Full Time

23-02-2026

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Skills

Leadership JavaScript Jira ServiceNow Workday Architecture Confluence Analytics

Job Specifications

***We are unable to sponsor as this is a permanent full-time role***

***Hybrid, 3 days onsite, 2 days remote***

A prestigious company is looking for a Principal ServiceNow Software Engineer. This individual will focus on ServiceNow platform architecture support and solve complex technical issues such as CMDB, ITSM, ITOM, GRC, SAM, HAM, etc.

Responsibilities:

Support and plans a strategic roadmap for the ServiceNow platform and manages the delivery of complex projects which may involve multiple systems
Solve complex technical issues within the platform with the objective of system maturation
Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners
Provides leadership to solution development teams to ensure integrated architecture, and proactively engages with teams to promote process and organizational improvements that enhance overall platform effectiveness
Collaborate with technical experts and architects resolve complex technical challenges while also ensuring compliance of various company standards around coding, testing, and documenting the systems you develop
Leads data management and reporting efforts to promote a stable architecture and usable platform

Qualifications:

BS degree in Computer Science, similar technical field
10+ years in implementing and managing various ServiceNow solutions, can offer customers real-world examples and provide best practice solution options
8+ years of relevant work experience implementing and managing IT, Security and/or GRC solutions
Expert with the CMDB and Common Service Data Model (4.0+) including data implementation and maintenance activities
Expert with utilizing Performance Analytics and practical data analytics experience
Knowledge of system architecture
Practical, expert level knowledge of various ServiceNow solutions including ITSM, ITOM, Security Operations/Vulnerability Management, Software Asset Management, Hardware Asset Management
Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (e.g., Jira, Confluence, Workday, Oracle Cloud, etc.)
Working knowledge of JavaScript
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer

About the Company

With over 39 years of experience, Request Technology, LLC, formerly Quest Enterprises, Inc., is an established entrepreneurial executive search firm that specializes in recruiting Information Technology professionals for organizations throughout the United States. Extensive industry knowledge and long term working relationships offer the ability to know exactly what our clients need, providing them with the best available candidates in today's competitive job market. Request Technology, LLC consists of a group of Associate R... Know more