Job Specifications
Job Title: Business Analyst – Non IT III
Location: Waterloo or Toronto
Work Model: Hybrid – 3 days onsite per week
Contract Duration: 18 months, with potential extension based on business needs and performance
Schedule: Monday–Friday, 9:00 AM–5:00 PM (37.5 hours/week)
Partner on requirements & design
• Facilitate discovery with business/HR partners; analyze and document business & user requirements and acceptance criteria in partnership with the Enablement Lead and CoE.
• Prepare/update functional specs, process maps, and UI/UX validation against agreed standards and personas using human centered design practices.
Own test strategy & execution oversight
• Define risk based test strategies (functional & non functional) including scope, entry/exit criteria, coverage targets, and reporting.
• Create/maintain test plans, suites, and requirements to test traceability (RTM); build and curate regression suites for repeatable, reliable releases.
• Coordinate test execution across system, integration, UAT, and release/regression cycles; ensure evidence capture and auditability.
UAT orchestration & release readiness
• Plan and lead UAT (scripts, data, participant readiness), align on acceptance criteria, facilitate triage & sign off, and support hypercare for early defect containment.
• Support vendor release assessment, testing and contribute to change management activities
Defect triage, metrics & reporting
• Run defect triage with severity/priority guidelines; drive cross team resolution with product, platform, and vendor partners.
• Publish quality metrics (coverage, pass rate, defect) and insights that inform continuous improvement in partnership with Project Management Office.
Non functional coordination
• Coordinate (with platform/security/UX teams) accessibility, performance, security/privacy, and reliability checks appropriate to HR SaaS and integrations.
Environments & test data readiness
• Align environment plans, test schedules, and release calendars; ensure synthetic/anonymized test data is used in non production to protect confidentiality.
Continuous improvement & knowledge
• Identify and implement process/documentation improvements (playbooks, templates, checklists, knowledge articles) to enhance quality, and colleague experience.
Need hr domain experience. Understand talent of HR portfolio to help them be effective in this role
Required Skills & Experience
1. HR Systems & Analyst Experience: 3+ years as a Business Systems Analyst or HR Systems Analyst supporting enterprise HR/PeopleComms technology.
2. Workday and/or ServiceNow HRSD Expertise: Experience with Workday and/or ServiceNow HRSD, including HR SaaS modules such as Core HCM, Recruiting, Onboarding, Time & Absence.
3. Test Leadership & Quality Oversight: Hands on Test Lead experience, including test strategy, planning, execution oversight, and defect management/triage.
4. SDLC & Testing Methodologies: Strong understanding of SDLC (agile and/or waterfall) and functional/non functional testing methodologies.
5. Tools & Technical Proficiency: Proficiency with test and defect management tools (e.g., Test Plans/Xray, JIRA).
6. Requirements Gathering: Proven experience developing business requirements and documentation. Strong facilitation and communication skills; comfortable leading workshops, UAT, and triage sessions with global stakeholders.
7. Quality, Compliance & Data Privacy Awareness: Familiarity with accessibility testing, performance testing concepts, and HR data privacy standards.
Nice to have
1. Human Centered Design exposure, CHRP/CHRL, or PMP.
2. Experience working in global organizations.
3. Experience coordinating with vendors or managed services in HR tech ecosystems.
4. Configuration or coding experience.
Education:
• Bachelor's degree is preferred.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the Canada, Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.
About the Company
Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.
Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-chan...
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