Skills

Communication ServiceNow Scrum Change Management Problem-solving Customer Service Training Organization Agile Operations Management

Job Specifications

Job Title

ServiceNow Business Analyst

Job Type

Full-time
Direct Hire
Applicants must be legally authorized to work in the US. Visa sponsorship is not available.

Compensation

$80,000 - $130,000 / per year

Benefits

Health benefits
Retirement plans
Other perks

Work Location

On Site
Chandler, Arizona

Company Description

Evinex is a staffing firm focused on connecting the right people with the right businesses. This is a Direct Hire position for one of our prestigious clients in the IT Services Industry. Our client specializes in providing innovative ServiceNow solutions.

Job Summary

We are seeking a highly skilled and experienced ServiceNow Business Analyst to join our team. This role involves driving the design, configuration, and optimization of ServiceNow solutions. You will work closely with business stakeholders to translate their requirements into actionable technical solutions, ensuring the successful implementation and optimization of ServiceNow solutions.

Why Join

Join a leading organization in the IT Services Industry that offers competitive salary and benefits. You will have the opportunity to develop your career by working on complex projects and gaining exposure to cutting-edge technologies in the ITSM space. Be part of a dynamic, supportive team environment where your contributions are valued and innovation is encouraged.

Responsibilities And Duties

Collaborate with business stakeholders to understand their needs and document detailed business requirements for ServiceNow solutions.
Analyze and map existing business processes, identify areas for improvement, and propose streamlined workflows.
Work closely with ServiceNow developers and architects to design solutions that meet business requirements.
Develop detailed user stories, process flows, and use cases for ServiceNow configurations, customizations, and integrations.
Assist in the configuration of ServiceNow applications, including setting up business rules, workflows, forms, reports, and dashboards.
Coordinate user acceptance testing (UAT) to ensure solutions meet business expectations before deployment.
Maintain regular communication with business users and technical teams to ensure alignment on project goals.
Identify opportunities for continuous improvement and optimization of ServiceNow processes and functionalities.
Provide training and support to end-users on new or enhanced ServiceNow features.
Help support the change management process for ServiceNow upgrades and enhancements.

Knowledge / Skills / Abilities Required

Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB.
Strong ability to analyze business requirements, model processes, and translate them into technical specifications.
Excellent verbal and written communication skills.
Proven ability to work with various stakeholders to gather requirements and manage expectations.
Strong analytical and problem-solving skills.
A solid understanding of ITIL frameworks, particularly in the context of ServiceNow.

Education / Professional Experience

5+ years of experience as a Business Analyst
3+ years of experience on ServiceNow implementations and process automation.

Licenses / Certifications

ServiceNow Certified System Administrator (CSA)
Business Analyst certifications (e.g., CBAP, IIBA) are highly desirable.

Additional Information

Applicants must be legally authorized to work in the US. Visa sponsorship is not available.
Experience working in Agile/Scrum environments is preferred.
Knowledge of ServiceNow integrations (REST/SOAP) and data management is a plus.

About the Company

Welcome to Evinex - Your Strategic Staffing Partner! Why Choose Us? We're not just a staffing agency; we're your gateway to transformative talent and opportunities. Whether you're a job seeker or an employer, we make the right match. For Employers Contract to Hire: Evaluate before committing. Direct Hire: Get top-tier talent, fast. Contract: Short-term talent for project needs. We align candidates with your culture and objectives. For Job Seekers Focused Job Matching: We find the job that fits you. Professional Growth Re... Know more