Job Specifications
Job Title: Project Manager Pega
Job Type: Contract
Who can apply: Anyone
Location: Brussels, Belgium
Language: English
Work regime: Hybrid (2-3 days/week onsite)
Keywords: Project Manager, Pega, CLM-KYC
Sector
Our client stands as a globally renowned leader in financial messaging, spearheading safe and secure networks that enable seamless communication and transactions among financial institutions worldwide. Serving as the cornerstone of global financial telecommunication, it plays a pivotal role in facilitating the backbone of the industry's infrastructure.
Position Overview:
The Pega CLM‑KYC project aims to implement a new end‑to‑end KYC solution based on the Pega CLM‑KYC framework to replace existing workflows such as my Organization and Legal Update. The objective is to modernize due‑diligence processes, align with new regulatory expectations, and streamline customer lifecycle management on a single standardized platform. The project includes a Discovery phase to define processes, data requirements and integrations, followed by the full implementation of the new Pega‑based solution. This initiative will enable Client to enhance KYC efficiency, improve user experience, and ensure long‑term compliance readiness.
Role Overview
The Project Manager will lead the delivery of a strategic Pega CLM-KYC transformation program, implementing a new end-to-end Know Your Customer (KYC) solution and replacing existing legacy workflows, including Organization and Legal Update.
The program aims to modernize due-diligence processes, align with evolving regulatory expectations, and consolidate customer lifecycle management activities onto a single, standardized Pega-based platform.
What you'll do:
1) Discovery Phase
Lead the initial Discovery phase, defining:
business processes and operational workflows
regulatory, compliance and legal requirements
data models and reporting needs
integration requirements and system dependencies
Work closely with stakeholders across Business, Compliance, Legal, and IT
2) Planning, Execution & Delivery
Own program delivery from planning through implementation and go-live
Ensure delivery is aligned to agreed scope, timeline, budget and quality
Manage delivery governance, milestone tracking, and overall execution control
3) Cross-Functional Coordination
Coordinate internal and external delivery teams, including:
Pega delivery teams and architects
business analysts and SMEs
compliance and legal experts
external vendors and third parties
Drive collaboration and decision-making across multiple stakeholders
4) Governance, Risk & Stakeholder Management
Establish and run effective project governance and reporting structures
Proactively manage:
risks, issues, dependencies, and delivery blockers
stakeholder communication and steering updates
Ensure clear and consistent engagement with senior stakeholders
5) Regulatory & Audit Readiness
Ensure the solution meets regulatory, compliance and audit expectations
Support long-term compliance readiness through robust controls and documentation
Deliver measurable improvements in:
operational efficiency
user experience
standardization of KYC lifecycle processes
What you bring:
Proven experience managing large-scale enterprise technology programs
Strong track record delivering Pega implementations, ideally:
Pega CLM-KYC, or similar case management / regulatory workflow platforms
Experience working in highly regulated environments, preferably financial services
Strong understanding of:
Business Process Management (BPM)
Case management and workflow transformation
Compliance-driven delivery
Demonstrated leadership, structured delivery approach, and strong stakeholder management skills
A little about us:
Innova Solutions is a diverse and award-winning global technology services partner. We provide our clients with strategic technology, talent, and business transformation solutions, enabling them to be leaders in their field.
Founded in 1998, headquartered in Atlanta (Duluth), Georgia.
Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0B.
Delivers strategic technology and business transformation solutions globally.
Operates through global delivery centers across North America, Asia, and Europe.
Provides services for data Centre migration and workload development for cloud service providers.
Awardee of prestigious recognition including:
Women’s Choice Awards - Best Companies to Work for Women & Millennials, 2024
Forbes, America’s Best Temporary Staffing and Best Professional Recruiting Firms, 2023
American Best in Business, Globe Awards, Healthcare Vulnerability Technology Solutions, 2023
Global Health & Pharma, Best Full-Service Workforce Lifecycle Management Enterprise, 2023
Received 3 SBU Leadership in Business Awards
Stevie International Business Awards, Denials Remediation Healthcare Technology Solutions, 2023
About the Company
Founded in 1998 and headquartered in Atlanta (Duluth), Georgia, Innova Solutions along with its subsidiaries employs over 50,000 professionals worldwide and reports an annual revenue approaching $3.0B. Through global delivery centers across North America, Asia, and Europe, Innova Solutions delivers strategic technology and business transformation solutions to its clients, enabling them to operate as leaders within their fields. Whether it is onboarding a new service, embracing a new consumer device or rolling out a Business ...
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