Job Specifications
About Fulfil
Fulfil is the modern ERP for commerce. Built to power the fastest-growing eCommerce brands, our platform brings together order management, inventory, accounting, and more, turning complex operations into a strategic advantage.
We’re trusted by brands like HexClad, Ridge Wallet, Caraway, and Resident, and backed by people who want to change the way merchant operations are run. We believe in deep work, radical accountability, and building tools that let sharp people move faster.
About The Role
We’re looking for an ambitious ERP Implementation Associate who wants to learn by doing, working alongside the sharpest operators in modern commerce and taking real ownership from day one.
This is not a traditional ERP role (read: no archaic workflows or 18-month go-lives). Instead, you’ll be working directly with merchants and senior specialists to deliver real outcomes on real projects.
You’ll join active customer implementations with the support of Senior Specialists, owning defined workstreams, and contributing to product decisions and helping merchants successfully launch and scale on Fulfil. We’re looking for someone who already knows how to operate in a professional environment and is ready to level up fast!
And yes, you’ll travel. We work side by side with customers across North America and the UK, and you’ll be part of that work in person.
Location: Downtown Toronto (in-office 5 days per week)
Type: Full-Time
Travel: Up to 50% across North America & UK
Expected Start Date: ASAP
What You’ll Do
Support and own meaningful portions of new merchant onboardings, helping configure and launch operations on Fulfil
Execute implementation work in close collaboration with senior implementation specialists
Take ownership of specific workstreams and deliverables within larger implementation projects
Gather and document business requirements; map merchant workflows (order-to-cash, procure-to-pay, inventory, etc.)
Use AI tools (ChatGPT, Claude, Zapier) to accelerate configuration, documentation, and problem-solving
Work through technical projects such as EDI and API integrations with warehouses, marketplaces, and third-party partners
Troubleshoot, test, and optimize Fulfil setups before and after go-live
Travel on-site to work directly with customers, understand their operations, and build deep operational context
Partner with Sales, Product, Engineering, and Merchant Success to ensure clean handoffs and long-term success
Who You Are
2-3 years of full-time experience, ideally in a customer-facing role
Comfortable operating in real client environments with deadlines, ambiguity, and accountability
Curious about how systems work, especially in eCommerce, supply chain, operations, accounting, or marketplaces
Able to break down complex problems and move them forward independently, knowing when to ask for help
Takes ownership, follows through, and keeps projects moving without needing constant direction
Willing to lean in when the work gets intense, especially when customer outcomes are on the line
Excited by the idea of using modern tools (ChatGPT, Claude, Slack, GSuite) to move faster and work smarter
Learns quickly and adapts as requirements evolve
Open to travel (up to 50%) to work closely with some of the most exciting brands in North America and the UK
How we use AI:
Use Fulfil’s internal AI tools to pull context from customer data, configurations, and past projects, helping Implementation Associates make faster and more informed decisions.
Leverage internal GPTs to find product setup guidance, configuration examples, and proven approaches from similar merchant launches.
Apply AI reasoning to test and validate technical scenarios such as workflow automation, EDI connections, and API integrations before they go live.
Use AI to draft and refine project documentation, including configuration notes, test results, and post-launch summaries, so teams stay aligned and communication stays clear.
Feed learnings from every project back into shared templates and checklists, improving quality and consistency across future implementations.
Map out risks early using AI-generated insights to identify dependencies, anticipate blockers, and build stronger project plans.
Analyze technical documentation such as integration specs or EDI guidelines using AI to surface patterns, highlight dependencies, and accelerate setup.
Bonus Points If You
Took courses in supply chain, accounting, finance, or operations
Have used Shopify, Amazon Seller Central, or marketplaces
Have worked with eCommerce merchants or understand DTC brands
Have played with automation or AI tools on your own (we’d love to hear how)
Why Join Fulfil
You’ll get in early at a company solving real problems for real businesses
You’ll work with kind, sharp, motivated people who move fast and take ownership
You’ll be mentored by experts and grow into a full-stack consultant
You’ll get hands-on with AI, modern tooling, and some of the coolest brands on the